sky help

hyperst · 18 Oct 2010 at 19:23

Just got sky back up and running today after a house move, I know it takes upto ten days to sync properly and stabilise, but from what i can make out I am connected at around 8Mb download and half Mb upload, yet try a little downloading and gwtting anything upto 200kb/sec, seems slow really, is it just where my connection is just starting up, I have a screen shot below of router status,
how does it look

hyperst · 18 Oct 2010 at 19:45

yeah I'm on access, no choice as the exchange hasn't been touched yet, is it normal for access to have high pings then, not too good for online gaming then? and is it traffic shaped aswell?

hyperst · 18 Oct 2010 at 21:46

Sonea Fifer said:
I'm in exactly the same boat as yourself, to answer your questions:

Yes it is normal to have high ping's with this package

Gaming is going to be pretty much impossible during peak times due to the above and the throttling of bandwidth (traffic shaping)

See above

At the moment I'm in the process of getting a MAC code in order to move from joke of a broadband service that is Sky connect to a LLU provider in my local exchange as there's no way I'm paying for a broadband I cant use at peak times

mmm, not good for me as there are no llu providers in my area, out in the sticks, pita it is really, im crossing evrything in hope it will be better at the end of the ten days

hyperst · 19 Oct 2010 at 01:32

Sonea Fifer said:
Here's my line details:

And at present I've no chance at all of watching anything on Youtube or I Player. There's no point in trying to download any updates for my PS3, any page takes ages to load and gaming is impossible. As I said at the start of my post I really do wish you all the best but I cant paint a rosy picture for the service given the experience I'm receiving at present

your connection is exactly the same speed as mine up and down, if i am reading the correct things for the speed, 8128 is 8meg download? and 448 upload is about half a meg?
if i can get them speeds it would be ok, but at moment im downloading MOH from EADM and getting 226KB/sec which is just over 2.2meg, (i think) so how come router shows over 8 meg?

edit, i tested ping and it says line quality is excellent

would this make any difference at the end of ten days or is it all to do with traffic shaping?

tommytinkle said:
Hi,

Do you not have any llu offerings in your exchange?

No, unfortunatly not and with it being such a small place I cannot see it happening any time soon

hyperst · 19 Oct 2010 at 10:26

rpstewart said:
Your router is already connecting at the maximum rates possible so everything you're seeing is down to a combination of the load on Sky's backhauls and the traffic shaping they're using to control that load. Unfortunately that's not going to improve soon.

thanks, thats **** from sky then, got an 8 meg connection but they allow me 2 meg, :mad:

hyperst · 19 Oct 2010 at 15:40

tommytinkle said:
Ip profile set wrong on the line?

rpstewart said:
Good point, had forgotten about that possibility

OP, give the BT speedtest a go (http://speedtester.bt.com/), it'll tell you whether there is an underlying limitation on the line.

thanks for the help guys, this is the result i got from there

does this look normal?

hyperst · 20 Oct 2010 at 19:15

well a few days in and im not really very impressed, ive been down loading 2 updates from windows update, 156mb, started it about two hours ago and it's 45% complete

hyperst · 21 Oct 2010 at 19:10

i noticed this last night as well

and get the same tonight, if this is sky's traffic shaping they can stick it up there you know what, after about 1 am last night it was around 6 mb , what good is that to people, it's as bad as dial up, hell i got better speeds on a mobile 3 dongle

edit,4 hours later

edit 2, 1 hour later

edit 3, 3 am in the morning, what the heck.

edit 4, 5 am.

hyperst · 31 Oct 2010 at 12:20

fluff said:
Change ISP. Enough said.

yeah im changing

, phoned sky and complained and got them to cancel it along with the sky talk service, heres hoping bt are better

hyperst · 31 Oct 2010 at 23:00

Joe P said:
whats LLU ?

from Wiki,
Local loop unbundling (LLU or LLUB) is the regulatory process of allowing multiple telecommunications operators to use connections from the telephone exchange's central office to the customer's premises. The physical wire connection between customer and company is known as a "local loop", and it is owned by the incumbent local exchange carrier (also referred to as the "ILEC," "local exchange," or in the United States either a "Baby Bell" or an Independent telephone company). To increase competition, other providers are granted unbundled access

hyperst · 1 Nov 2010 at 00:45

I think it means providers such as sky can put there own equipment in the exchange and so can supply their own service without involving bt, so it's cheaper and faster speeds, i used to have it where i lived and o how i miss it