sky i hate them

Surfer · 22 Mar 2007 at 14:20

Had a problem with sky tv today. Was coming up "no satellite signal is being recieved" when i switch it on.

So i switch everything off and unplug everything. Plug back in and switch on - still same problem. Phone sky up and after going through the usual support script for solutions the guy books an engineer to come out this saturday.

So no sky for 3 days hrmm ok annoying but i'll live with it.

Hang up.

I phone them back because i forgot to check if there would be any charge for the engineer coming out.

Speak to this woman. There is no charge for an engineer to come out to fix your sky if you are within the years warranty. Luckily i am within the warranty. Although i am a tad surprised that sky charge you for fixing their service.

Anyway - while im on i ask the lady to check to see if my credit has went through yet. When i initially had the sky installed the engineer says to me that he will give me a refurbished(as opposed to new) box but that i would be credited with £20 ish pounds because of this. I think ok no problem.

The lady comes back and says there is no record of the credit to my acccount and no note from the engineer about it.

Is it legal that sky can sell you a refurbished sky box the same as a new one?? What i mean is: because you only get 1 year warranty before they start charging you for fixes to the box then obviously it would be better to get a new box rather than a refurbished/reconditioned one.

At this point im just about ready to cancel all of sky inc the broadband saving £41 a month so i hang up before i do...she did advise me to write a letter explaining this situation (about the alleged credit to my account).

:mad:

Surfer · 22 Mar 2007 at 14:30

so what can i do with a sky box?? Can i recode it or retune it so i get other channels or something? Dont have a sky satellite dish because its a communal dish.

Seems a bit strange that they can sell you something which is yours but you can only use it with their service....hrmm i smell something fishy here

Thats the thing though if i was given a refurbished box then its not new so therefore its more likely to fail quicker no?

I'm sure i read about a court case whereby the conclusion was products have to have a reasonable lifespan not just 1 year. Even though sky say its only 1 year warranty im sure manufacturer warranties or smt are longer. Im not making much sense here i know....ill look into it further if need be.

Surfer · 22 Mar 2007 at 14:34

Jonny said:
Write in mate, I'm sure they'd rather pay you the £20 credit then lose nearly £500 per year from you. You might even end up with more than £20 with a well written letter

yeah. Ill fax them. I cant be bothered sending letters recorded delivery all the time (otherwise they say they havent received it etc blah). But i have access to a fax at work. So no faffing about by them i'll fax off to their head office or smt.

Surfer · 24 Mar 2007 at 11:14

update

Engineer phoned at 9am this morning to say that he will be coming out between 1 - 5 today.

note: this is after me telling the customer agent on the phone that i would NOT BE AVAILABLE in the afternoon on the saturday. (work)

Utter muppets...... :mad:

roll on next week..... (if this goes on to 7 days then i'll try and claim it back as it works out at £10 each week not including telephone calls)

ninja edit: spoke to a complete muppet just now. didnt really know what he was doing.....

lots of "uhhhh hold on a second" "uhhhh" didnt know his own agent id number strangely...
(usually if my call was a test call i would ask for the agent id after the call: used to work in a couple of callcentres)

hes passing me over to a supervisor apparently...

spoke to an equally incompetent supervisor Damien Martin or something... explained at least 3 times that i wouldnt be available. So have to reschedule for an engineer to come out.