sky install

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14 Sep 2003
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773
trying to install a sky router for a friend but having problems.....was amazed to find the sky log in is tied to the router....so have to use supplied netgear...looking at the settings when logging onto the router there seems to way to manually input the user name and password....so forced to use their software...which simply gets to the point where it checks the connection and says your not quite there yet..and that's it..cant get past the connection check which it fails..the lights are all green on the router and logging into the router shows its synced to the exchange....at no point did the software ask for the long in settings...any ideas on this other than calling there helpline?...
 
yeah that was the first thing i did......but they send you a user name and password...where do you enter that?....the router is synced but not logging on...
 
yeah rebooted twice and its been doing over 2 days...spoke to useless tech or just escalate to level 3 and i sit wait for a call back...great!
 
hum..you seem sure its an exchange problem...i was thinking it was a router problem not being to obtain the ip......i was going to look at the hack to get the username and password and try another router....
 
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