Sky internet issues after power outage

[doesitmatter]

I wonder if anyone can help or suggest any solutions. I had a power outage yesterday, upon power coming back on I've had constant issues with my Internet, provided by Sky. My internet keeps dropping out, one minute I can download at max speed, the next minute I'm getting dns errors on Chrome. Nicehash keeps reporting errors when mining. The Wifi keeps dropping etc.

I have Sky's router, which connects to a Netgear GS748Tv5 managed switch, CAT 6 terminals are throughout the house which two PCs connect to, along with anything else that will connect to a hard terminal.

I've turned everything off at the wall, rebooted the sky hub, then turned on the switch, then turned on the PCs, but I keep getting the same internet dropping out. I've logged into the sky router and reset it, still the same issues.

The network seems to be performing OK, for example I'm streaming 4k HDR content from a NAS to my TV via Cat6 without any glitches. It seems like it's an issue with just the Internet.

I'm considering buying a new router as I've had this issue in the past with a power outage, it seemed to resolve itself after a few days of my turning everything off and then back on again.

Any suggestions as to what to do?

 

[Avalon]

Is it just on chrome? How is DNS configured? Are other devices doing the same thing at the same time?

 

[sandys]

I used to have these problems with my sky modem, it would take many reboots of things until it would fully work properly again, we would get trips of our main switch now and again due to too much load so I put the network stuff on a little UPS as it was so annoying, as we might get network back first time but not have phone, or nothing at all etc.

 

[Avalon]

I used to have these problems with my sky modem, it would take many reboots of things until it would fully work properly again, we would get trips of our main switch now and again due to too much load so I put the network stuff on a little UPS as it was so annoying, as we might get network back first time but not have phone, or nothing at all etc.

I used to do something similar, router and PoE switch on UPS which enabled the VoIP handsets to stay active. Then again if you don’t have VoIP a wired phone would work anyway as the power is provided by the line and independent of your mains supply.

 

[Monkeynut]

When you say Sky's router, is this the better Sky Q model or the really crappy SR101 Netgear thing?

 

[sandys]

I used to do something similar, router and PoE switch on UPS which enabled the VoIP handsets to stay active. Then again if you don’t have VoIP a wired phone would work anyway as the power is provided by the line and independent of your mains supply.

Sky and Virgin do the phone VOIP.

Funnily enough trip the main switch 3 times this morning when a bit of bread got stuck in the toaster, each time I tried to put it back on power went down, missus was on the phone to her mum, zero interruption and no need for me to go around the house doing the network debug.

 

[Avalon]

Sky and Virgin do the phone VOIP.

Funnily enough trip the main switch 3 times this morning when a bit of bread got stuck in the toaster, each time I tried to put it back on power went down, missus was on the phone to her mum, zero interruption and no need for me to go around the house doing the network debug.

Sky only started to migrate to VoIP relatively recently (in relative terms) as for that matter did BT etc. VM began not long after the SH3 launched. The vast majority of all UK domestic customers still receive fixed line telephony via a copper pair over PSTN. Kind of begs the question why we still treat a fixed telephone number as a fixed number when you can use it anywhere you have a data connection, but the majority of people who grew up with fixed lines seem to struggle with the concept.

 

[GGizmo]

I've had stuff like that happen to me after a power cut. I just got the ISP to either send me a new modem/router, or I bought my own.