Sky internet speed doubling for free
- Thread starter NeilF
- Start date
Soldato
had my email back in October time stating my speed would be doubled for free sometime between December and Spring. As of yet, nothing.
We've not had a letter yet
I'll phone them up and have a little whine about not hearing anything and see what they say
this
I'll phone them up and have a little whine about not hearing anything and see what they say
Given the normal industry process is to put a change freeze in place over Christmas as they don’t want to screw anything up due to holiday commitments and people making use of the services provided more at this time of year, the odds of a change taking place now are minimal. Besides it’s only 2 weeks into December, they said between ‘December and spring’. Sit back and be patient.
Associate
Anyone had the upgrade yet? Did you receive a new router?
Soldato
Nothing here. I can't get the current 40mb download speeds anyway so the upgrade is pretty useless to me 
Soldato
So I’m on 80/20 can not expect anything
So I’m on 80/20 can not expect anything
Same, and paying £35 per month for the privilege.. I think I'm going to phone and get it reduced to 40/10, I did want faster, and I wanted to pay for it, but no-one can do better where I live.
I got upgraded yesterday, My download speed hasn't increased but the upload speed has, Been on the phone to sky they seem to think the download speed will change in 24 hours.
I didn't get a new router.
I didn't get a new router.
Caporegime
Heard nothing here either, can only get the 40 anyway, so pointless 
If you’re on FTTC (and obviously to go from one FTTC profile to another you need to be), then the router they originally supplied you with is perfectly capable of anything up to 80/20 which is what’s on offer. You don’t need (and Sky won’t send) you a new router, unless you want to seek one as part of a contract renewal or the existing one is faulty and eligible for replacement or you choose to pay for a new one (hint: don’t).
This is the same move BT pulled in order to increase it’s averages a while back.
So is it normal for the upload speed to increase but not the download speed, I'm still getting 40 mbps where my upload is now 19mbps.
Soldato
What does the router stats say when you login to the router it’s off? Should show the speeds there
The router stats show I'm getting the new speeds Download: 73994 kbps Upstream: 20000 kbps.
But when doing a speed test I get 40.77 mbps for Download but my Upload is 19.29 mbps, I'm using Speedofme for testing as that's what sky told me to use.
I normally use speedtest and I get 38 mbps for Download like i always had before the upgrade but now I get 18.44 mbps for Upload.
But when doing a speed test I get 40.77 mbps for Download but my Upload is 19.29 mbps, I'm using Speedofme for testing as that's what sky told me to use.
I normally use speedtest and I get 38 mbps for Download like i always had before the upgrade but now I get 18.44 mbps for Upload.
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Looks like Sky were telling the truth
Speedtest Result: Download 75.10 mbps Upload: 18.23 mbps
Speedofme Result: Download 72.92 mbps Upload: 18.33 mbps
So anyone getting a upgrade and you see it's just your upload that's increased just give it time.
Speedtest Result: Download 75.10 mbps Upload: 18.23 mbps
Speedofme Result: Download 72.92 mbps Upload: 18.33 mbps
So anyone getting a upgrade and you see it's just your upload that's increased just give it time.
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