We have been trying to migrate to Sky for our broadband (LLU) for just over 7 weeks now, and Sky just can't set it up. We applied for a MAC code from BT which has now expired and it seems that Sky are just S*** in customer services. We have phoned them about 20 times, for at least an hour each time and they can't even setup an account. We are limited to either Sky or TalkTalk at our exchange (Welshpool) and I wouldn't go with TT. What can we do? I'm really honestly thinking of cancelling all our Sky as it's taking the p**s now...
Sky migration problem...
- Thread starter 3dcandy
- Start date
My problem is that I can't ignore the savings we would make. Would save approx £20 a month, plus BT have no plans to upgrade the exchange to ADSL2+ whereas Sky will be ADSL2+. Twice the upload speed is the main reason, not download speed. I *could* change to an alternative supplier I suppose, but Sky have actually been abysmal. Will get the missus to ring up (again) and see what we can do...
It's been escalated, passed around, tried again. The actual problem seems to be our account, they can't actually understand why, we can't get a supervisor etc. to look into it...I really do think it's time to call their bluff and threaten to cancel everything...
Sorry - to make myself a little clearer, we already have Sky tv. Multiroom x3 and 1 x HD. We have an account, but there is a problem with this account. It's paid up etc. It just appears that Sky agents/bods are pathetic. Everytime they go through exactly the same procedure but just can't complete the order. It goes up higher with the same result. Repeat for 8 weeks now.
tried that, fails too! Says to ring customer services...
Phoned again twice today because the wife was cut off AGAIN. Threatened to cancel, got put through to provisions and a manager(ess) said she would sort it out and ring us back within 72 hours. Again this is what we have been promised about 6 times. The lady said there is no mechanism other than what she is trying to do to get it resolved. She did mention that perhaps we should cancel the whole account and then reset it up again...