Sky multiroom

scotty1991

scotty1991

scotty1991

Associate
Joined
14 Nov 2012
Posts
432
So I have sky multiroom coming Thursday and it requires for both boxes to be connected to a working phone line we have that but there is only one socket and the phone is connected to it how can I sort this problem or will the sky man fix it for me.

New to all of this
 
i actually did this yesterday, and you have to make sure both boxes are connected to the phone line not just 1 of them and both have to be connected for the duration of your sub (forever) whereas with a 1 box setup you only need to be connected for the first 12 months then you can disconnect them, this is for security reasons as you could simply give the other card to a friend and split the bill, so your both getting the package but for half price.

you have 3 options

wireless phone jacks of which you will need 2 extension units and 1 base unit - total cost to you roughly £60-70, these work up to 50 metres much like a cordless phone, they use DECT to transmit the signal wirelessly (different from homeplugs).

or

tell the engineer you want them hardwired up, he shall then have to run extensions from your phone line to the boxes and then tack these to your skirting around your home.

or

hardwire them yourself and place the wiring outside the home or underneath carpets, etc.


i chose option 1 and the cheapest place to buy wireless phone jacks was ebay, they are all RTX models, even the ones in maplin, there must be only 1 company in the world which produces these as every one i have seen on every site is the exact same, so the cheaper ones on ebay are the exact same one you get in maplin.

they are complicated to set up as in a lot of the instruction on the web are wrong.

if you do buy them set them in C mode (computer mode for set top boxes, faxes and modems) and not in S mode (speech for telephones) a lot of people online said theirs works in S mode mine didn't only C mode worked for me, so I suggest you use C mode as this is what the manufacturer also recommends for Sky boxes.

also a lot of people have said they do not work, my opinion on this is they simply don't know hot to set them up correctly or they had too much interference or multiple objects in the line of sight which were too thick to penetrate.

so it would be worth buying them and setting them up to see if they work, if they don't return them ASAP.

it took me several attempts to get them to work, because they were in S mode, after switching to C mode they worked first time.

also took me multiple attempts to pair the second extension unit to the base. my tip for that is connect them using the supplied lead and then plug them into 2 sockets beside each other and turn them on at the same time, if there is even a difference of a second in turning them on, they wont pair, it also can take up to 1 minute for them to pair so just wait for the light to change colour.

only use the supplied cables, other cables will not work, lots of people have had issues because they used their own cables instead of the supplied ones.

if you have a 2 jack setup with 1 base, you can use the rj11 cables to connect the box straight to the jacks. use the rj11 to rj45 adaptors on the base unit.

if you have any problems just ask
 
Gigabit said:
We have only one box connected to the telephone line, with multiroom; it has been like this for at least a year. No problems.

I thought it was only one box had to be connected? Maybe the rule changed recently...
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check your bill, if you don't have all of them connected they send you a warning letter telling you to wire them up otherwise you shall pay a full sub for each box.

is your bill roughly double what it should be for tv?
 
TBH Sky don't check all accounts, they pick a few hundred every month to check. If they can see that both (or all if you have more than one Multiroom box) isn't connected to the telephone line then you'll get a letter. 4 weeks later another. Then 4 weeks later another if it's still not connected. 2 weeks after that you get charged the difference between the Multiroom price (£10.25) and whatever package you have for each box not calling back. For someone only on Entertainment that may only be an extra £10 or so. For someone on the full package that'll be another £50+.
 
MissChief said:
TBH Sky don't check all accounts, they pick a few hundred every month to check. If they can see that both (or all if you have more than one Multiroom box) isn't connected to the telephone line then you'll get a letter. 4 weeks later another. Then 4 weeks later another if it's still not connected. 2 weeks after that you get charged the difference between the Multiroom price (£10.25) and whatever package you have for each box not calling back. For someone only on Entertainment that may only be an extra £10 or so. For someone on the full package that'll be another £50+.
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i thought the box auto dials back once a month randomly?

therefore i would imagine they have a database which updates when a callback is made.

they then would filter the database and then basically spam all the ones in the filtered list by email, text, automated phone message and mail.

if this isn't the way they are doing things, then somebody ought to be fired, because it would be the most efficient way of doing things.

using your explanation of their system.

i could theoretically get another multi room sub, then basically hire the card out to a relative for say £25 a month, wait a random amount of time until i get a letter, then wait another 2 months before getting it back off them and doing a manual callback. then give it back to my relative again and wait a random amount of time for another letter to come through and then repeat the above.

looks like an easy way to get round their security to me if that is true.
 
Yeah, and Sky's system tracks the callbacks, but Sky don't have the staff to pick up on all the non connected boxes at any given time over and above the normal calls they get. They pick a selection every month and letter them.

Technically yes, you could do what you say but the conmtract does say 'AT ALL TIMES'.

The non connected boxes are too numerous thanks to the Installers knowing that we don't check every box so some don't bother to connect most multiroom boxes anyway.

Eventually it's going to go via Internet connection anyway.
 
MissChief said:
Yeah, and Sky's system tracks the callbacks, but Sky don't have the staff to pick up on all the non connected boxes at any given time over and above the normal calls they get. They pick a selection every month and letter them.

Technically yes, you could do what you say but the conmtract does say 'AT ALL TIMES'.

The non connected boxes are too numerous thanks to the Installers knowing that we don't check every box so some don't bother to connect most multiroom boxes anyway.

Eventually it's going to go via Internet connection anyway.
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yeah but you could just say it is connected all the time and that the extension wiring is a little loose, not as if they are going to send an engineer round for a trivial problem and that you will try a manual callback later on when you get home, etc and see if it works.

i'm pretty sure in the contract of most peoples broadband connections it also say's you must not use the system to do anything illegal, yet the majority will pirate music, movies, tv, etc using their connection which is just on the small side of illegal things compared to what others do with their connections.

basically if that is the way the system is setup, then it's open to abuse, i thought they spammed everyone, but if its only a handful of people it could be a year before they even notice my box hasn't made a callback.

nobody cares about the terms and conditions of most of the contracts they sign, i never read any of the pamphlets i got from sky, or any other company for that matter. their system is so flawed they don't even catch everyone who is breaking said terms.

Gigabit said:
Has the rule changed recently? I am sure it used to be for the first 12 months, one box has to be connected
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if you only have a 1 box system in your home then it only has to be connected for the first 12 months of your contract.

with a multi room setup all boxes need to be connected forever for the very reason i am discussing above, people basically sharing subscriptions at a reduced rate.

but i think most people even with a 1 box setup would leave their box connected up anyway because after it's hard wired why are you going to go to the effort of un-wiring it? seems pointless just leave it connected up. therefore i imagine most boxes would be connected anyway unless they have fallen through the gaps because their system cannot cope with their current process.

the letters could easily be automated to catch everyone, why they aren't seems stupid to me. the technology to do this has been available for ages now.
 
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I just got sky installed and the line is the other side of the room. Engineer said I only had to have the telephone connected if I wanted to buy movies. I said no, he said I didnt have to have it connected to the phone then if i didnt want.

So I never had it done.
 
bloodline76 said:
I just got sky installed and the line is the other side of the room. Engineer said I only had to have the telephone connected if I wanted to buy movies. I said no, he said I didnt have to have it connected to the phone then if i didnt want.

So I never had it done.
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you obviously have one of those engineer's who isn't doing his job properly and basically now he has left he shall receive his full fee from sky and for doing half the job and in future you will be lumped with having to connect it up.

you only need to have it connected if you buy sky box office stuff is probably what he told you, but that is after 12 months, for the first 12 months it has to be connected by their terms and conditions.

i doubt they chase up single box customers that much, but potentially you could be using it in a pub or commercial premises where subs are much higher, so i suppose they would if they are smart.

anyway the engineer gave you incorrect info.
 
I wish they'd just build wi-fi into the damn things and check that the boxes can see each other, phone lines just seem a bit medieval these days.
 
Wifi enabled boxes are coming but checking that the boxes are in range could mean neighbours sharing multiroom subs so I'm not sure if they will ever go down that route.
 
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