Sky problems with internet/phone line

ins0mn1ac

ins0mn1ac

ins0mn1ac

Soldato
Joined
1 Aug 2006
Posts
5,724
Location
Cardiff
So I've had another sky box installed, with this both my current Sky box and the new Sky box have to be connected to the phone line. Sky did this by using some dodgy looking splitter which was plugged into the master socket, this feeds an extension cable that runs to my modem with an ADSL filter, then the other two parts of the splitter are for each TV.

http://imgur.com/mOhTi

That's a picture of it since I'm sure my explanation is confusing! now if anything is plugged into it with the modem I lose internet connection, if the modem is in it alone it's fine. Can anyone spare a thought on this? My damned house phone is dead so I'm waiting for that to charge just to ring Sky lol.

I made a thread on the Sky forums, some guy basically answered saying I have to either replace the splitter or ADSL filter myself to fix it, it was installed yesterday but since I wasn't home I didn't spot at the time that it didn't bloody work, I can't believe the engineer didn't even test it :/

Sky thread -> http://helpforum.sky.com/t5/Sky-Bro...et-dropping-out-after-new-install/td-p/576476

Cheers
 
I have no idea what you mean by everything needing a line filter :( the one line from the splitter going to my modem has an ADSL filter on it, but that's it, the other two were just connected to the two Sky boxes.
 
Each device that's plugged into the phone line needs to connected via a filter. This could be one filter built into the master socket faceplate, or individual filters at each device.

The manual that comes with a router normally has a nice explanation with diagrams. I'm fairly sure there are guides available on Sky's website as well.
 
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OK I've got it now, totally understand what's wrong but I'm still unsure why the Sky engi did nothing nor did he say why it wouldn't work, as it is now I have 3 cables into the splitter, 1 for TV1, 1 for TV2, the third is an extension that runs to my PC which is nowhere near the socket. (so no ADSL filter here yet) the ADSL filter is at the end of the extension which is connected in turn to my PC then modem.

If I fit the ADSL filter BEFORE the splitter, (something they didn't do) it "works" but my PC is still on the other side of the bloody building, so I've just bought 10m worth of network cable off eBay I'll just have to have the modem sat near the socket rather than at my PC.

Damn I hate wires all over my house!
 
yeah but wifi is completely naff over distance so homeplugs are the way to go unless you can conceal your cables.
 
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