*** Sky Q Thread ***

People on the Sky Q forum now reporting that the Juddering Fix hasn't worked for some and that it can be more pronounced then before.

http://helpforum.sky.com/t5/Sky-Q/Juddering-in-2160p-mode-when-using-Sony-TV/m-p/2534067#M52528

Glad I haven't applied it yet and probably worth holding back if you haven't yourself.

If you have then:

Hi All

I am Quinnicus a volunteer from the SonyUK Community Forums. I note that many are still experiencing issues after you have updated the firmware.

Can you please also post this onto the Sony Community Forums too - as the more people who report this, the more likely Sony will listen, and I doubt Sony are actively monitoring these forums.

https://community.sony.co.uk/t5/and...-4k-2160p-juddering-issues-sky-bt/m-p/2081726

Please also confirm:
Your exact TV Model Number
You have factory reset your TV (first troubleshooting step Sony will ask anyhow)
Confirm that the firmware version has been installed - ( Help > System Information )

It might also be very helpful if someone could make a short video of the problem containing the firmware version in the video as well

Cheers
Click to expand...
 
Sony update on the Juddering Fix:

UPDATE: Juddering issue on Sony 4K TVs when using a UHD Set-top box – 03. October

03 October 2016

It’s been brought to our attention that some customers may still be experiencing intermittent juddering while watching 4K content via a UHD set-top box.

Our engineers are investigating this issue with the upmost priority.

To improve stability and reduce the likelihood of juddering occurring, please download firmware (ver.3.509) on our support site

Alternatively, if the juddering symptom persists, please try the temporary workaround provided in our FAQ: Juddering images when watching 2160p (4K) output from UHD Set-top boxes via HDMI

We also recommend bookmarking this page for future reference, so that you can be informed when a permanent solution is available.

We thank you for your patience and sincerely apologise for any inconvenience this may cause.

UPDATE: If you're currently experiencing this issue, we recommend downloading the latest firmware (ver.3.509) which is available on our support site

Unaffected customers are not required to download this update.

We thank you for your patience and apologise for any inconvenience this may cause.
Click to expand...
 
What do you get in V3:

Sky Store Buy&Keep Box Sets

Support for Sky Store Buy&Keep Box Sets has been added to the software, you will now be able to purchase and then watch both Movie and TV Box Sets from the Sky Store section on your Sky Q boxes.
As with other Buy&Keep purchases, when purchasing a Box Set through Sky Store you will gain access to a digital version on all your Sky Store compatible devices as well as receiving a DVD copy in the post to keep.

Top Picks

The thumbnail image of any program within Top Picks which is currently on now will change to show a live Picture in Picture preview of the channel when the program tile is highlighted. Selecting the program will now also take the user directly to the channel in full screen.
Content from regional channels such as ITV can now appear within the Top Picks section.
Live Pay Per View content can now also appear within the Top Picks section.

Online Video Adverts

Video adverts can now appear before the start of content selected from the Online Video section.
Adverts will appear at frequent intervals but never during the middle of a video, only before one begins
You will NOT be able to Pause, Skip or Fast Forward these advertisements.
Pressing dismiss during an advert will exit full screen and end playback of the Online Video.

Sky Sports Interactive: Split Screen Video

When using the Sky Sports Interactive app you can now view sports video clips alongside the Live TV.
You will also now be able to view two live streams side by side, enabling you to watch either two different football or tennis matches at the same time. Or view two different camera angles when watching Formula 1.
To get started with split screen video, just press the red button to open the Sky Sports Interactive Q app and select a video clip or customise your match choise.
Split screen video is only available on Sky Q & Sky Q Silver boxes, it is NOT available on Sky Q Mini boxes.

Sky Sports Start Over

If you've missed the start of a football match or other selected sports, you can now restart the event from the beginning.
To restart a sports event, press the RED button to launch interactive then select the "Watch from Start" option, the event will then start playing from the beginning.
Once playing you can then fast forward and start watching from any point you want to.

Friendly Box Naming

The name used to identify a Q box when pairing an AirPlay or Bluetooth device has been changed to make identifying boxes easier. The AirPlay and Blootooth name will now appear in the following format, where XXXX represents the last four digits of the Q boxes serial number;
Sky Q 2TB Box XXXX
Sky Q 1TB Box XXXX
Sky Q Mini XXXX

Other

If you select to download a program in HD from a channel you do not subscribe to in HD, the Sky Q box will now automatically download the program in SD instead and display the following message on screen: "Downloading in SD. You don't have the required subscription to download this program in HD."
When changing the Q boxes Output Resolution to 2160P, you now have the option to select either; "10-bit", "8-bit" or "Find it for me".
Within the Network tab in the hidden setup menu you now have the option to select either "80 MHz/Ch 36" "40 MHz/Ch 36" or "20 MHz/Ch 44" for the 5GHz WiFi mesh.
The option to Archive Buy&Keep purchases is no longer available within the Purchases tab, these assets must now be archived from the Disk Space tab.

Firmware added to DR stream Monday 3rd October 2016.
Firmware rollout commenced Wednesday 5th October 2016.
Click to expand...
 
New versions of SKY Q apps (Android & iOS) now available.

They now offer remote record, watching live TV and download of on demand outside of the home!

The Sky Q mobile app will give customers great features, including:

•Recordings: Download recordings to your phone whilst at home and then watch them when you’re out and about, without the need for internet connection. Go to On My iPhone or On My Phone to find recordings downloaded before leaving the house. Or when at home you can access your Recordings on your phone from the Sky Q box.

•Streaming: Stream live and On Demand programmes on your phone, from sport to box sets, movies and much more. Simply press the play icon or Select Watch Online on the programme you want to watch, or Download for later.

•Top Picks: Find recommendations from the best of live and On Demand TV and start watching.

•Remote Record and Download: Never miss the latest episode in a series again. Manage recordings and downloads to the Sky Q box when out and about with the mobile app.

•My Q: Whilst at home, quickly and easily find the shows you didn’t manage to finish or the next episode in a series you’re watching, all in one place. Just pause and carry on.

With the Sky Q mobile app, customers will also have access to the TV Guide, Catch Up TV, My Photos and more. And with great new shows joining Sky, like hotly anticipated Westworld, brand new series of A League Of Their Own and returning Sky originals Fortitude and Lucky Man later in the year, Sky Q customers will find it easier to catch up on their favourite shows, wherever they are, in and out of the home.
Click to expand...

Catch up shows from Channel 4’s All 4 service also added to apps.
 
Apart from some 4K flickering we've been pretty much error free until Wednesday morning when the “Black Screen of Death” occurred when switching on to watch breakfast news.

It has now happened on numerous occasions and keeps coming back (see note).

This is with a Silver box with latest firmware using UHD output and KD-55XD9305 has flicker fix.

No amount of resetting the box and tv/ports resolves this issue.

Switching off Dolby/Optical makes no difference, nor does using Eco mode.

All combinations of ports have been tried and it persists. Resetting the silver box does not always recover the picture.

With us the black screen is stuck in UHD. The TV is ok as it runs Amazon/Blu-ray 4K boxes without error.

After two days of hell reported to Sky last night and they’re sending out an engineer on November 3rd!

---------------------

Note: As a last resort, I switched the Silver box to 1080P late last night and so far, no reset.
 
Still get the black screen with 1080P but at least we're now not paying for the service. I wonder what has happened in the background to make this happen as more people are now reporting the same!
 
Black screen of death continued:

A short-term fix before the engineer comes to fix (replace) box or Sky do something magical...

It is only the Sliver box that is causing the black screen. The Mini and iPad work.

Brought down the Mini box from upstairs plugged it into the main TV using the Silver box hdmi lead and we now have a temporary working system in our living room.

[So the TV port and hdmi lead are eliminated from the problem and we are sure that the Silver box is at fault.]
 
Black screen of death continued:

The use of the mini box as a substitute for the Silver box ended in failure on Saturday morning when the black screen returned.

Has one last attempt at trying to fix the issue by removing all other inputs from the TV (Blu-ray, Amazon, Soundbar). Still no change! Having tried each HDMI input apart from the one supporting ARC decided to try that one and no more black screen.

Been fine for two days now. Given that I've probably spent around ten hours trying to get this resolved I'll leave cancelling the engineer callout for a few more days just to make sure it remains fine.

Does anyone one know whether the software reset option one on the hidden menu clears down any satellite dish settings?
 
Last edited:
KD-55XD9305 4K Flickering Update: Decided to use the v3.509 firmware last week. All good until Saturday when watching a recording of the latest Major Crimes (Sky) the juddering came back. It was certainly more violent then it had been before and took two restarts to clear.

This, top end, expensive TV is not fit for purpose. We'll wait until the end of this month for a further firmware update and if that is not forthcoming be talking to JL/Sony.
 
Hope this finally does it:

FIRMWARE UPDATE AVAILABLE FOR SONY’S ANDROID TV
Date: OND (network download) will be available on Nov 7th Models to be updated: Sony’s Android TV - 2015 models and the following 2016 models XD85, SD85, XD93, XD94 Improves or adds: Final fix for remaining Sky Q juddering issues We’re pleased to announce that a new firmware update will be available on the 7th November 2016, for customers that may still be experiencing intermittent juddering while watching 4K content via a UHD set-top box. To further improve stability and reduce the likelihood of juddering occurring, please download firmware on our support site.
We thank you for your patience and sincerely apologise for any inconvenience this issue has caused.
For more information and download visit Support for Television | Sony
Click to expand...
 
Incoming firmware update:

Q003.001.25.00L

Resolves an issue which may cause a black screen to be displayed when selecting a program to playback from the planner. Please note that this fix will only affect recordings made after receiving this update, recordings made before receiving this update may still display the black screen when selected to playback.

Additional stability fixes to prevent the box becomming stuck in standby.

Firmware rollout commenced: Thursday 3rd November 2016.
Click to expand...

Our boxes have already updated.
 
You must log in or register to reply here.
Back
Top Bottom