Sky router or Sky ISP issue?

[Bradmax57]

Something really odd has now happend twice to me with SKY, im on the max package. Yesterday both mine and my wifes lappies failed to find my Wireless Network, i changed it from the SKY12345 default SSID to something else along with password etc, somehow the router had defaulted back to default settings just wondering if its a problem with the router or have sky been hacking in? or someone else for that matter anyone else experienced anything like this, the worst bit is i had loads of settings for VNC and FTP etc and Id made a backup, now when i try to restore it the router doesnt like the previous backup

 

[Bradmax57]

Are you sure you didn't hit the reset button on the router bud? There's no way it can simply reset itself back to factory default settings.

I can also assure you there's also no way Sky would ever access your router and reset it either.

ive hit reboot router numerous times, but 100% didnt hit reset as it was working fine the previous day, and for it to do this twice now is a bit odd, unless some outside hacker has done this :S

 

[Bradmax57]

Netgear one which i believe is a 834gt, using WPA security what annoys me i used the backup utility to create a backup of my settings and it doesnt work

 

[Bradmax57]

The backup file is stored as a cfg file on your computer bud - it doesn't automatically reinstall itself.

If you go back to the router GUI under "maintenence" and select "Backup settings" and then choose "Restore saved settings from a file". Once you've located this on your PC you should be good to go.

The only other way Sky would effect your actual router settings is if there's a firmware upgrade downloaded but to the best of my knowledge these are restriced to a staff trial at the moment.

lol i know how to do the backup and restore and I have the cfg file but it just gives me an error when I try and restore from it

 

[Bradmax57]

restore failure <check> is the error box i get