Sky setup nightmare

pauLAW

pauLAW

pauLAW

Associate
Joined
17 Jan 2011
Posts
946
Location
Manchester
Hey

We have the most stupid set-up in my parents house, it would take far to long to explain.

A quick overview would be....

1x telephone socket downstairs to connect all the following:
Telephone Downstairs
1x Sky HD box downstairs
1x Sky HD box upstairs
1x sky router upstairs (via extension)
2x PC upstairs without wireless

The extension lead taking the router upstairs has gone faulty causing a knock on effect on everything! I need to find a sensible way to connect all this up..... I was thinking that the solution would be to buy a huge modem cable which would plug into the DSL filter connected to the wall go all the way upstairs into the router! done?! but is this a good solution?

Currently I have the internet working without my sky boxs and telephone connected so I need to resolve this quickly
 
The sky HD boxes are connected with a standard telephone line which means a cable is ran from the upstairs bedroom all the way down to the dsl filler which i now have plugged into the main socket.

My two PCs are ready set up and wired upstairs, why does it make a difference if a longer modem cable is used to sit the router up upstairs? I cant work out why the range matters?


I have set it up like this now....

Telephone Socket ---> DSL Filter
phone port--->splitter ---> telephone/sky boxs
ADSL Port(ran upstairs) --->router --->PC 1 and 2

AND Still my network connection keeps intermittently dropping. I have tried ALL kinds of resolutions, including rewiring the whole thing and putting a new longer adsl cable in place. My connection is dropping all the time and has been for 4 days, we have not changed any settings and I cant get to the bottom of my problem, my only solution was to call sky and they are sending BT engage out tomorrow with a nice warning that my parents may be charged a fortune when his test phone shows no error.....I dont have much any choice tho, we need to internet working :(

Must say our phone line has also been slightly poor even when plugging the line directly into the telephone socket
 
Last edited:
Ok, we have no test port on our socket
... Also how can the router go directly into the socket it needs the DSL filter
 
I just did a speed test and im getting a very poor half mb speed.....my phone line now has no dial tone and even with the line plugged directly into the phone socket.....this is gonna be a problem with bt between my house and the exchange it just has to be
 
Yes mate thats the DSL filter. I have no dial tone when the line goes directly into the socket either yet....we can take phone calls. The problems just change by the hour....getting fed up with it all I hope BT sort it
 
So BT found a fault on the line which was resolved yesterday, im still only getting about 1.8mb download speed.

Just wanted to ask about this modem cable situation - the modem cable is 10 meters long which takes the router upstairs. Our house is not the biggest so its still not a dramatic distance from the socket, would this be causing a loss in download speed?
 
Since bt fixed the line fault my download speed has only been hitting 1.5mb. In the past I would get around 4mb which is better but still not great. Can you guys tell me how I can improve the connection im about to spend a small fortune on a gaming pc but it's going to be pointless with my poor ping and speeds :( im about 1 mile away from the exchange
 
Sparx said:
Can you post your router's line stats? (i.e. line attenuation, noise margin, down and up sync speed, etc)
Click to expand...
router.jpg


Is this what you need? I really have to improve this line
 
Nightglow said:
Complain to Sky about poor connection, they should sort it, they can run tests on the line.

Should get around 7-8mb I reckon with that line attenuation, but it depend on the line quality.
Click to expand...

7-8mb.....never had a speed as good as that! I will get on to them again tonight but I cant see them being able to help they have been pretty useless in the past :(
 
I have spoken to sky and I am now getting about 5-6mb download speed which im happy with, now I just need to get my ping down from 60-80 to around 30 and I will be content! :D
 
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