Sky signal issues - No support unless you upgrade

No-One

No-One

No-One

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Joined
1 Oct 2003
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Rutland
My parents have 2 Sky+HD boxes. Both boxes have been experiencing intermittent signals issues, mainly when it’s windy. When I checked the dish it looked pretty obvious that a tall tree in next doors garden is blocking line of site to the satellite. Dad called Sky to try and book an engineer to move the dish. They outright refused to send anyone out unless he upgraded to Sky Q. He doesn’t want Sky Q as he’s on the older HD package which includes F1 for free. If he took Q he’d have to pay the extra £20 a month for F1. Also it wouldn’t fix the dish obstruction anyway. It’s not a big problem for him as he’s just going to get a local guy to do it instead. Has anyone else experience similar?
 
Yeah I understand that we own the equipment but in the past we also have a failed LNB and house move. Both times we were able to pay a fixed call out fee (£60 ish?) for Sky to send someone out to get it up and running again
 
Yeah, that’s what we’ll do. It just seemed an odd way to go about it. It would be like Openreach refusing to fix a fault on a phone line because the handset is old
 
DiscoFizz said:
Very little about what Sky do these days makes sense. Since Comcast took over they're all over the place and desperate to kill off the satellite service completely. They care little about hardware any more and just want to mass-produce cruddy little Stream pucks and hideous Glass TVs and get rid of Q as soon as they can too.
Click to expand...

I thought the same. Just looked at their website. You have to click through several pages before you can even find satellite services. It’s all stream and glass on the home page
 
Well we had the 1st guy out to look at the dish. Pretty sure he just didn’t want the job. We suggested simply moving the dish further along the wall to get line of site around next doors tree. He said that it wouldn’t work as it will still be pointing over a small arrangement of bushes in our own garden (even though we intend to get rid of them anyway) and you get a “halo of moisture that hangs above them” which would still block the signal. We also suggested moving it further along the house. He didn’t sound enthusiastic about that either as it would require significant recabling. “And you have to use digital cable which isn’t cheap”.

Yeah, we’ll find someone else
 
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