Hi guys,
Long time stalker of this thread. First time asking for help!
Just processed my cancellation this morning, went on live chat and was offered entertainment, boxsets, cinema and movies for £37 for 12 months.....great (I think?)
However, kinda wanted to upgrade to Sky Q and I'm pretty certain that's on an 18 month contract? So asked them to redo the deal for 18 months and the price moved to £40 for 18 months and I'd have to speak to the upgrade team about getting sky Q? (Figure £12 a month more for MS? Although not guaranteed as I'd have to commit to the 18 month deal first....)
Anyway, agreed to proceed....went though all the legal gumph until she says actually the 18 month deal should be £50pm not £40. Suddenly this feels like much less value for money.
Maybe the experts can help here? Am I doing something wrong? How can I get my offer down to something better?
TIA