Sky - upgrading to ultrafast fibre mid contract

Bluecube · 22 Apr 2020 at 19:39

I’m just about to renew my broadband with Sky with an 18 month contract. My area has been upgraded to ultrafast fibre (upto 300Mb/s apparently) and I’d like to take advantage of those speeds in the future when Sky provide it. Is it possible to upgrade midway through a contract without any penalty?

xb8browney · 22 Apr 2020 at 19:41

You'll just sign a new contract so it'll be fine.

Quartz · 22 Apr 2020 at 19:43

Bluecube said:
Is it possible to upgrade midway through a contract without any penalty?

Just speak to Sky when you renew. They'll be able to tell you.

Caged · 23 Apr 2020 at 11:30

You'll have no problem upgrading to another Sky broadband product partway through an existing contract

Bluecube · 23 Apr 2020 at 11:31

Brilliant. Thanks all!

Kol · 23 Apr 2020 at 11:58

Though one thing bearing in mind, anything which requires an engineer visit is currently on hold:

Following Openreach's decision to prioritise their engineering work and stop engineers going into customers' homes wherever possible has prompted ISPs to pause orders in certain cases.

Where a home visit would be necessary to install or upgrade broadband services, ISPs are closing their purchase pathways. So, while a service may appear on a website as available to purchase, a customer won't be able to go through the process.

Ultrafast broadband connections and fibre to the premises (FTTP) installations are affected by this because they require an engineer's visit. Customers wanting a new installation of over 100Mb won't be able to order this from BT, Sky and others using the Openreach network.

It's worth noting individual ISPs aren't making these announcements very loudly, but the knock-on effect of Openreach's decision is being felt across the sector.

New installations of Sky TV are also on hold because these require an engineer to visit a customer's home to complete the installation.

Ayahuasca · 23 Apr 2020 at 12:18

Sounds like gfast and it will require an engineer visit to fit a new faceplate so as above it won't be possible until restrictions are lifted.

Bluecube · 23 Apr 2020 at 12:34

And that’s why I’ll need to upgrade part way through a contract...

Kol · 23 Apr 2020 at 12:35

DataVampire · 20 May 2020 at 16:03

Well i just ordered mine on sky..part way through . i have no idea if things have now changed but i asked about an engineer visit and they replied yes you will need one its not a problem ?

Install date given 28th may bt openreach install.

Avalon · 21 May 2020 at 13:48

OR are phasing in installs again, was announced a few days back.

DataVampire · 21 May 2020 at 15:32

Avalon said:
OR are phasing in installs again, was announced a few days back.

Possibly yea i just hope mine goes through hehe

DataVampire · 22 May 2020 at 23:24

Well i have had an email of sky they have changed my install date. its now the 4th june.

DataVampire · 26 May 2020 at 23:22

Has anyone who have upgraded pols help me with the send back of ther eold router.

My date has been moved to 4th june. and my new sky router has been sent out i will get it tomorrow. an email i had said i had to give it to the courier when they give me the new one. Mine is being delivered by royal mail 24 hour tracked. did anyone else have theirs delivered this way and did they just and over the old router (packaged up) to the what normally is the postman. are they able to take packages without a able ? do they put one on there ? . i am new to this via royal mail. i have done similar things with couriers ie dpd ect never with royal mail.

Caged · 26 May 2020 at 23:59

Royal Mail don’t do collections, just keep the old one and then ask how to send the old one back once you’re up and running.

I wouldn’t be surprised if couriers aren’t doing the swap service currently but Sky’s emails just haven’t been updated.

Just go through this process when you want to return the current router, and keep some proof that you sent it https://www.sky.com/help/articles/return-tv-broadband

DataVampire · 27 May 2020 at 00:09

Caged said:
Royal Mail don’t do collections, just keep the old one and then ask how to send the old one back once you’re up and running.

I wouldn’t be surprised if couriers aren’t doing the swap service currently but Sky’s emails just haven’t been updated.

Just go through this process when you want to return the current router, and keep some proof that you sent it https://www.sky.com/help/articles/return-tv-broadband

Thx for the reply
The only problem is i do not own a printer i have no need for one oe ever had a need for one. and my family and friends do not have one either lol. so i dunno how i am supposed to send it back anyhow lol.

Caged · 27 May 2020 at 00:50

Did you expand either of the return methods? There is a section about not having a printer.

DataVampire · 27 May 2020 at 15:21

Caged said:
Did you expand either of the return methods? There is a section about not having a printer.

Thanks for the reply i did after you mentioned it but noe of that is needed now.
When i got my new sky hub it comes with a resealable box and 2 lables inside you just pop it in that put the lable of choice on to the front and send it off. a very good way to do it.