Sky VPN

[markwilliams82]

Hi everyone, I've got Sky broadband via a Netgear D934G and I can't access my works VPN. I know the settings for the VPN are ok because when the IT lad set it up he tested it on another wireless network and it connected first time. He's also tried the settings out for me on his laptop at home and it worked fine.

How do I get it to work?

 

[markwilliams82]

Surely this points to your laptop rather than Sky?

My laptop should be ok, because I connected on other wireless networks and ran the VPN and it connected OK.

 

[markwilliams82]

thanks, i had a look at the guide and added the inbound services. tried both the ip address of my laptop and the ip of the wireless router but it still stops at the verifying username and password part of the connection and then it gets error 800.

would you be able to find out what routers the people at your work use?

 

[markwilliams82]

Had a reply back from Sky support and got;

Please note, if you have a Netgear router, then you must refer to your VPN provider for assistance with setting up your VPN, as there is no issue with the Netgear model. You can check which model you have on the underside of your broadband router.

So who am I suppose to check with now? My IT support at work says the settings are all ok, so I'm guessing its got to be with the router. Would it be worth me just buyin a VPN compatible router for Sky?

 

[markwilliams82]

I've had the VPN connection set up in Windows to logon to exchange.companyname.com

I'm not using any dedicated VPN Client on my laptop, should I be? I'm new to all this and they said it should work if I just double click the icon to connect

 

[markwilliams82]

Sorry to sound stupid, but how do I open firewall ports?

 

[markwilliams82]

Nope thats fine. Just a little easier to diagnose if we know what we are working with. As for opening ports.


Log into the web interface for the netgear.

Under content filtering select Services

Starting with the first port you need to open. Give it a name and enter the port number for both start and finish boxes. (if you are defining a range of consecutive ports you can have different start and finish ports). Click apply to save.

Once you have been throught his process for each of the ports you want to open, click firewall rules under content filtering.

Under inbound services click 'Add'.

From the service drop down, choose the first of the ports you defined under services.

Where it says 'Send to lan user', enter the IP address of the machine you wish to use to establish the VPN tunnel.

Click apply to save.

Repeat this process for the remaining ports you defined under services.



As for the ports -


PPTP

To allow PPTP tunnel maintenance traffic, open TCP 1723.
To allow PPTP tunneled data to pass through router, open Protocol ID 47.
L2TP over IPSec

To allow Internet Key Exchange (IKE), open UDP 500.
To allow IPSec Network Address Translation (NAT-T) open UDP 5500.
To allow L2TP traffic, open UDP 1701

Sorry this is a bit rough around the edges, but you should get the general idea.

Let us know how you get on.

MJD

thanks for this, i've done all that as far as I know. set them all up and put in my ip address, and allowed exceptions for all the above except protocol id 47 because i couldnt figure out how to do it. Tried to log on to the vpn but still couldnt authorise..really stuck