Sky

Kavalree · 26 Feb 2012 at 15:16

I am with Sky broadband, on there best package right now. I am having a fair few problems with them. They include 'Sky Go' and 'Sky sports online' with my TV package. This is USELESS, I try to watch sky online and all it does is buffer, my football feed ends up about 20 minutes behind. It will play some video and then buffer and keeps repeating this action. I am VERY lucky to actually get to watch a match from start to finish with NO delays. I have phoned these but monkeys about this problem and and a different problem before now...there answer was 'We are going to have to slow your connection because as it is fast and your PC can't use it all, it is getting stuck and slowing you down'...YES, they actually said that! They want to charge me £50 to send an engineer to 're set up my broadband'.

I am getting thoroughly cheesed off, and to make it worse, I always get people who can't speak English.

So, OCUK, what can I do, other than leave, which is not possible for another 8 months...

Kavalree · 26 Feb 2012 at 16:08

3dcandy said:
post your router stats. I'd be making sure that the line and wiring are fine before going any further and your router ststs should tell us that. If the problem is your internal wiring then we can sort that out...

What stats are those?

Also, I am currently getting ~5 Meg down, at one point I had 12...

Kavalree · 26 Feb 2012 at 17:05

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN MER 21296513 29051404 0 3777 4734 229:46:18
LAN 10M/100M 731866 0 0 163 0 229:47:10
WLAN 11M/54M 30225794 23857355 0 241 3811 229:47:03

ADSL Link Downstream Upstream
Connection Speed 5018 kbps 798 kbps
Line Attenuation 49.0 db 29.9 db
Noise Margin 7.3 db 13.0 db

Kavalree · 26 Feb 2012 at 21:26

3dcandy said:
well noise margin is a bit high, so is attenuation. Have you tried plugging directly into test socket, disconnecting all your home phones and seeing if that improves things?

That is done...If anything it's worse :/

Kavalree · 26 Feb 2012 at 22:06

3dcandy said:
it might not improve straight away...it does however appear you've got perhaps a line problem. When you pick up the house phone is there any noise? If so, ring Sky and tell them your having problems making phonecalls...don't mention broadband but tell them it's making voice calls difiicult. Should then get it sorted...

My house phone has broken...lol...will try and find the old corded phone...

Kavalree · 28 Feb 2012 at 19:02

This no longer matters, contract will end soon.

Having Infinity at my new place.