Sky :(

[Diddums]

My internet is as reliable as a Hungarian brass tonight. It's constantly falling over and no matter how many times I reset it, it's only a matter of minutes until it packs up again. Phone line completely dead.

Been on hold for 17 minutes now.

Anyone else having issues tonight?

 

[Diddums]

Definitely an issue, their test failed. Openreach engineer attending Friday afternoon.

FFS


Nothing but issues with this lot.

 

[Diddums]

But if openreach are going out then it's most likely a physical line issue (especially if you have no dial tone), so wouldn't have mattered who the provider is.

Agreed, it's just unfortunate that these issues have only transpired since I've been with Sky. I was with Virgin for 6 years, no problems. BT for 3 years, no problems. Sky for 1 year, already several outages.

Not their fault, but still. It's annoying

 

[Diddums]

Being a Senior 1st Line Engineer for a Business ISP, all ADSL/VDSL Carriers (TalkTalk, Sky, Plusnet, Zen etc.) rely on Openreach infrastructure which is Cabling, Exchange and NODE. LLU providers such as Sky and TalkTalk have their unbundling equipment in the Exchange, but when Sky unbundled exchanges all new DSLAM's and Frames were installed by Sky so you effectively could say that their Network is the newest as far as Exchange equipment is concerned.

After the Exchange the Carriers are relying on Openreach or Virgin Media Backhaul circuits to deliver the traffic to the Access NODEs where the connection hits the Carrier Network.

After that you are on the public internet.

Where you have NDT or No Dial Tone there is clearly either a break, imbalance or earth/battery fault on the circuit which is purely down to Openreach's infrastructure. In this case, nothing to do with Sky.

Shawrey.

Great reply, thanks. The thing that's got me is how intermittent it is. It stays up for no longer than a minute, goes down, resets itself, and repeats. I suspect they've got a cabinet on the fritz somewhere but we'll see when they come on Friday.