Skype 3 webcam

thecremeegg · 22 Jan 2007 at 21:06

My mrs has a webcam, a logitech pro 4000 i think, and its all installed properly. when loading up skype, i can hear her fine thorugh the inbuilt mic, but no video - just a black screen with a faint blue line through it.......
Anyone got any ideas as to why this is happening? Graphics drivers are up to date, so is directx. Cant find anything anywhere on the web....

ANy help much appreciated

Tom

gizmoy2k · 22 Jan 2007 at 22:02

does it work using logitechs own software not using skype?

ns400r · 22 Jan 2007 at 22:58

Is there a second video in device on the system?
Have you looked in the Skype options to confirm that it's using the wbcam for video?

thecremeegg · 23 Jan 2007 at 00:43

Yea looked at the options, its not appearing, even though its working for microphone :-S tried it over MSN as well, same problem, black screen with audio

yak.h'cir · 23 Jan 2007 at 01:16

Probably worth uninstalling all the camera software, download the latest from logitech and install that...

blighter · 23 Jan 2007 at 02:58

does it use two connections to plug into the PC?

thecremeegg · 23 Jan 2007 at 08:42

Nope only uses USB. It's been reinstalled, had drivers removed and then reinstalled, but still the same problem - not recognised as a video device by any programs, only audio. It shows up in device manager under imaging devices, but not recognised anywhere else
She's a bit peeved given that it was an expensive camera, but its still within warranty - its the only thing left i can think of, that its broken

ns400r · 23 Jan 2007 at 12:25

http://forum.skype.com/

bledd · 23 Jan 2007 at 14:24

doesn't have a shutter on the front of the camera does it?

thecremeegg · 23 Jan 2007 at 14:26

lol strangely enough thats been moved

bledd · 23 Jan 2007 at 14:42

update the drivers from the logi site

test it on another pc

still doesn't work? send it back for a replacement