Skype crashes when placing a call

platypus · 31 Jul 2011 at 23:23

Windows 7 64 bit, latest version of skype, reinstalled a few times.

The other half wants to use skype to talk to family in foreign countries, but I cannot get it to stop crashing. Any ideas before I email skype support?

Bilbocard · 31 Jul 2011 at 23:46

Close Skype.
a. Right-click the Skype icon in the system tray.
b. Select Quit.

1. Click Start and then Run.
2. Type %appdata%\skype and click OK.
3. Delete the shared.xml file.
4. Restart Skype. The shared.xml file will be recreated.

platypus · 1 Aug 2011 at 11:49

Unfortunately didn't work.

Nanobot · 1 Aug 2011 at 14:46

Not a solution as such, but try the portable version of Skype. I've been using it for a long time now and perhaps with it being portable, no dependencies compared to the the installer version?

bledd · 1 Aug 2011 at 16:47

Also, Facebook has a video plugin now, worth trying this as it works very well (uses Skype tech)

marmalade · 1 Aug 2011 at 17:30

I am using Windows 7 Ultimate 64 bit (not that the edition of windows is pertinent) An Intel Q9450. Have a Logitech webcam C910 A good webcam makes a lot of difference.Skype works as well as its going to - which aint always perfect especially when skyping OZ and they are too cheapscate to get decent BB but go for the cheap "pensioners" deal - then it goodbye picture or a totally useless connection.
It may be that you need to reinstall your os as it has become corrupted.

platypus · 2 Aug 2011 at 12:06

I'm certainly not going to reinstall windows to get skype to work. Shall check out the portable.