Skyyy

s0ck

s0ck

s0ck

Soldato
Joined
18 Oct 2002
Posts
5,299
Been waiting 5 weeks for DSL router. Five bloody weeks.

Can I have the credentials to use some generic router? No.
Can I specify my work address to have the router delivered to? No.
Do I expect to get this router any time soon? No.
Can I get a credit on this lack of service? No; the broadband is free, Sir.



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s0ck said:
Been waiting 5 weeks for DSL router. Five bloody weeks.

Can I have the credentials to use some generic router? No.
Can I specify my work address to have the router delivered to? No.
Do I expect to get this router any time soon? No.
Can I get a credit on this lack of service? No; the broadband is free, Sir.



ADSFAWSRTQ143YWDFGSDFHGSDFGASDFGQ3W4TSFDGASDFGFDSAG
Click to expand...

Messaged in trust.
 
Theyve refused to replace my router now.
they used to actually be usefull :/

whenever any form of traffic or downloading is placed on my router it seems to lose any/all form of being able to actually route :( Also gets very warm.

Advised the CS bloke on the phone I was concerned about the heat from a health and safety perspective, didnt give a toss. He requested I unplug the router and allow it to cool down... then plug it back in and see if it gets warm again. Told him I'd done this umpteen times and he said if thats the case I need a new router.

Asked when the replacement would arrive "sorry sir you have to pay for it" ok I'm not paying for the rubbish routers yous end out will you send me one free of charge due to the health and safety issues? "no you must pay"

Ok then can I have the details so I can use my own router "No you must buy one"
so my service relies on a ISP provided router, without which service won't work... "Yes"

So I said I would plug it in wait for it set fire to the curtains/TV/Other equip and then claim all of the damages direct from sky "please sir do not plug the router back in" so you will send a replacement then? "No sir you must pay"

Gnaargh
 
~Divine~Wind~ said:
Theyve refused to replace my router now.
they used to actually be usefull :/

whenever any form of traffic or downloading is placed on my router it seems to lose any/all form of being able to actually route :( Also gets very warm.

Advised the CS bloke on the phone I was concerned about the heat from a health and safety perspective, didnt give a toss. He requested I unplug the router and allow it to cool down... then plug it back in and see if it gets warm again. Told him I'd done this umpteen times and he said if thats the case I need a new router.

Asked when the replacement would arrive "sorry sir you have to pay for it" ok I'm not paying for the rubbish routers yous end out will you send me one free of charge due to the health and safety issues? "no you must pay"

Ok then can I have the details so I can use my own router "No you must buy one"
so my service relies on a ISP provided router, without which service won't work... "Yes"

So I said I would plug it in wait for it set fire to the curtains/TV/Other equip and then claim all of the damages direct from sky "please sir do not plug the router back in" so you will send a replacement then? "No sir you must pay"

Gnaargh
Click to expand...

Had a similar situation trying to sort out father-in-laws router, I argued that in order to receive the service he was paying for he required their equipment therefore unless they provided him with a free router in order to do so they were in breach of contract and he would take his business elsewhere. The still refused so I asked to be put through to cancellations, was put through to retentions instead and told them the same, had a new router free-of-charge 2 days later.
 
SilverTongue said:
MissCheif on the case, should be sorted in no time :D Sky's equivalent to 5UB :)
Click to expand...

That's half the problem. I'm not actually supposed to be doing anything regarding the business online, but it annoys the hell out of me that either advisors are completely inflexible or don't know what is and isn't possible.
 
coopersim said:
Your chosen encryption key? :D

The one good thing is you don't need to sign for the router when it does finally arrive, in case you're out (I've just received mine)
Click to expand...

You don't need to sign but its too big to fit through the letterbox and posties will rarely leave with a neighbour or in a safe place these days and take it back.
 
MissChief said:
That's half the problem. I'm not actually supposed to be doing anything regarding the business online, but it annoys the hell out of me that either advisors are completely inflexible or don't know what is and isn't possible.
Click to expand...

Scripts to follow and non application of common sense added to their complete lack of wanting to assist end users seems to be their downfall.

I do appreciate that they are probably doing EXACTLY what they've been told to do but from the Customer perspective its wrong and from a business perspective no the best of customer journeys.... they all end up being brick walled :p

I don't even have a Landline phone so it means I have to use my mobile to call :(
 
~Divine~Wind~ said:
Scripts to follow and non application of common sense added to their complete lack of wanting to assist end users seems to be their downfall.

I do appreciate that they are probably doing EXACTLY what they've been told to do but from the Customer perspective its wrong and from a business perspective no the best of customer journeys.... they all end up being brick walled :p

I don't even have a Landline phone so it means I have to use my mobile to call :(
Click to expand...

When a customer calls me on a mobile I will ask if they have a landline and say that if they have sky talk then calls are free on the landline. If they say they don't have a landline or a phone then I usually don't offer a callback as not having a landline and using a mobile exclusively is a choice they've made so they should 'suffer' the results of that decision. If they call on a mobile when their landline is faulty I will offer a callback immediately.
 
~Divine~Wind~ said:
Theyve refused to replace my router now.
they used to actually be usefull :/

whenever any form of traffic or downloading is placed on my router it seems to lose any/all form of being able to actually route :( Also gets very warm.

Advised the CS bloke on the phone I was concerned about the heat from a health and safety perspective, didnt give a toss. He requested I unplug the router and allow it to cool down... then plug it back in and see if it gets warm again. Told him I'd done this umpteen times and he said if thats the case I need a new router.

Asked when the replacement would arrive "sorry sir you have to pay for it" ok I'm not paying for the rubbish routers yous end out will you send me one free of charge due to the health and safety issues? "no you must pay"

Ok then can I have the details so I can use my own router "No you must buy one"
so my service relies on a ISP provided router, without which service won't work... "Yes"

So I said I would plug it in wait for it set fire to the curtains/TV/Other equip and then claim all of the damages direct from sky "please sir do not plug the router back in" so you will send a replacement then? "No sir you must pay"

Gnaargh
Click to expand...

I got one when mine was overheating, my router smelled like tcp so it was a definate fire hazzard! A new router that is crap compared to my dlink
 
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