Slightly Confused and Puzzled, strange issues with PS5

Status
Not open for further replies.
Scort said:
Could try resetting the video settings:

eloutput.com

Safe mode on PS5: How to fix video and image problems

Run safe mode on your PS5 to fix video resolution issues that has left you with no image and a black screen.
eloutput.com eloutput.com
Click to expand...
I agree with this - try resetting the video settings and again check if there are any firmware updates for TV if not already done so. I’ve had to reset the video settings before and it helped.
 
Bilbo said:
I agree with this - try resetting the video settings and again check if there are any firmware updates for TV if not already done so. I’ve had to reset the video settings before and it helped.
Click to expand...
The software for the PS5 is up to date, the firmware for the TV is up to date.... AAAAAGGGGGGGGGGGGGHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH. I tried the native PS5 HDMI Cable into the TV, Minus the splitter into HDMI 2, the port that it is within and the PS5 screen shows like normal, then it does the same thing with the screen as the video provided shows. IT IS NOT THE PS5 that is at fault............ AAAAGGGGGGGHHHHHHHHHHH
 
Someone from Sony has said the following via live chat, And is it any wonder I am confused, All I want to do is to use the PS5, yet I can not.......... AAAAAGGGGGGGGGGGGGHHHHHHHHHHHHHHHHHHHH

From the video, it looks like the TV loses signal from the HDMI connection.
Click to expand...
 
It sounds like it may be worth factory resetting the tv and the PS5 with nothing else attached to go back to the very beginning like everything is new and then gradually add things back in if it works.
 
Another day. More Confusion. Literally just used the PS5, the HDMI Cable that came with the PS5 like I said is connected into a HDMI Splitter, the HDMI Splitter is then in the 2nd HDMI Port on the TV, so HDMI 2. Just turned the PS5 on, and it came on, showing up with the launch screen on the TV, perfection, so ran a little test and managed to play a game on it, then of course it started to flicker again, like in the video - after some 10/15 minutes of gameplay. So could it be the PS5 HDMI Cable that is maybe faulty? After all I have had the PS5 for the best part of 2 to 3 years. If so which HDMI Cable should I look at getting?
 
TheNottsTogger said:
Another day. More Confusion. Literally just used the PS5, the HDMI Cable that came with the PS5 like I said is connected into a HDMI Splitter, the HDMI Splitter is then in the 2nd HDMI Port on the TV, so HDMI 2. Just turned the PS5 on, and it came on, showing up with the launch screen on the TV, perfection, so ran a little test and managed to play a game on it, then of course it started to flicker again, like in the video - after some 10/15 minutes of gameplay. So could it be the PS5 HDMI Cable that is maybe faulty? After all I have had the PS5 for the best part of 2 to 3 years. If so which HDMI Cable should I look at getting?
Click to expand...

Just get a cheap HDMI cable, just make sure it says ultra/high speed in the name. Whatever you do don’t spend a fortune on one, complete rip-off and does the same job.
 
TheNottsTogger said:
So could it be the PS5 HDMI Cable that is maybe faulty? After all I have had the PS5 for the best part of 2 to 3 years. If so which HDMI Cable should I look at getting?
Click to expand...
I thought you'd already tried another HDMI Cable? :confused: (Or at least that's what you said)


Personally looks more like a TV Issue with it displaying the TV's Sony splash screen, I'd like to see footage of it on a different TV to prove that it's still an issue on other TVs
 
Last edited:
TheNottsTogger said:
So is it because of the existing PS5 HDMI Cable that I have, as to why it is not working?
Click to expand...
It’s just what we all go through to eliminate possibilities. A new cable may tell you nothing or it may tell you that the problem lies elsewhere or it might even work. Process of elimination. Cables can fail and there is no way to see or tell why that is. It just happens sometimes.

You’ve got four possibilities with a bad handshake from PS5 to TV.

Faulty PS5
Faulty cable
Faulty TV
Faulty splitter

A 5th could be software which means a reset of both PS5 and TV.
 
Last edited:
Doesnt the PS5 have HDCP (high-bandwidth digital copyright protection) - Just checked it does. This can cause handshake issues...
Worth disabling it for troubleshooting (disabled certain streaming services such as netflix etc will not work as HDCP is somewhat designed to stop screen capture)

Shamelessly stolen from the web, in the PS5 menu do the following:
  • Go to Settings and then click on System
  • Choose HDMI to get a list of options
  • Turn off HDCP by hitting the toggle next to Enable HDCP
Test it with this disabled and see what happens :) If it works fine then its likely a device that is having issues with the HDCP handshake, most likely the splitter.
 
Last edited:
Vince said:
Doesnt the PS5 have HDCP (high-bandwidth digital copyright protection) - Just checked it does. This can cause handshake issues...
Worth disabling it for troubleshooting (disabled certain streaming services such as netflix etc will not work as HDCP is somewhat designed to stop screen capture)

Shamelessly stolen from the web, in the PS5 menu do the following:
  • Go to Settings and then click on System
  • Choose HDMI to get a list of options
  • Turn off HDCP by hitting the toggle next to Enable HDCP
Test it with this disabled and see what happens :) If it works fine then its likely a device that is having issues with the HDCP handshake, most likely the splitter.
Click to expand...
Tried that yesterday, and again with a new HDMI Cable, a High Speed One, got 15 minutes out of it before it went odd again!!!! AGGGGHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
 
Plainsong said:
It’s just what we all go through to eliminate possibilities. A new cable may tell you nothing or it may tell you that the problem lies elsewhere or it might even work. Process of elimination. Cables can fail and there is no way to see or tell why that is. It just happens sometimes.

You’ve got four possibilities with a bad handshake from PS5 to TV.

Faulty PS5
Faulty cable
Faulty TV
Faulty splitter

A 5th could be software which means a reset of both PS5 and TV.
Click to expand...
  1. The PS5 is not Faulty.
  2. Tried another new HDMI Cable, a High Speed One, and that works perfectly! However after 15 minutes, quelle surprise, the same thing that happened in the video happened, the TV started to flicker again.
  3. Faulty TV, eeerrrmmm, Why does it work with HDMI 1, then?
  4. Faulty Splitter, again I tried a new splitter yesterday, and the same thing happened.
AAAGGGGGGGGGGHHHHHHHHHHHHH
 
Status
Not open for further replies.
Back
Top Bottom