Slow browsing issue

Infamous786 · 29 Jul 2015 at 09:17

Hello All, Anybody experiencing very slow browsing on BT infinity. Since yesterday some websites take a long time to load. Speed tests are fine. I have been on BT infinity 2 for about 4 years now. Never had this issue.

Spoke to BT support which was rubbish as they kept thinking it was a issue with my PC. Read on BT forums many people are experiencing the same issue. Trying it this morning same issue, I am thinking its worth moving on to a different company such as Zen?

Infamous786 · 29 Jul 2015 at 10:07

Yes the guy was annoying as hell, just would not listen, saying everything is working as normal ! Wonder how long they will take to fix this, as i get great speeds with BT 75 down and 19 up, 1 ms ping. Would be a shame to move, also would the other suppliers have the same issue as i am sure they use the same backbone as BT

Infamous786 · 29 Jul 2015 at 10:28

Yes tried that a few times, still hangs on some websites.

Infamous786 · 29 Jul 2015 at 12:23

I would not bother, they know they have a issue and trying to resolve. They will make you do a few pointless things on your pc. BT support forum is full of complaints at the moment

Infamous786 · 29 Jul 2015 at 12:45

to be fair i have had infinity for 4 years, first issue, i get great speed and ping.

Infamous786 · 29 Jul 2015 at 12:59

Thats the first thing i tried, the only way round this at the moment is to use VPN