No, I already knew people who had tried and given up. Mainstream ISPs like BT don't care about latency/routing issues unless they are serious, so I just had to hope it would rectify itself eventually. I gave up online gaming instead of putting myself through the hassle of trying to deal with them, as my experiences with BT 'support' have never been anything but time-consuming and painful.
Just to show how incompetent they are, back in August there was a local broadband outage affecting multiple users on my exchange. Anyway after 90mins on the phone and running some tests (that I'd already done before phoning them) they wouldn't accept what I was telling them and said they had to log a fault with my phone line (even though it was working fine). Then the usual, phone back in 24hrs if you are still having problems nonsense. But that's by the by, what I find hilarious is if I log in to the BT fault tracking portal, my fault with my phone line is still listed there as Open. So I've got an open fault logged 9 months ago that they haven't bothered coming back to me about.
