Associate
- Joined
- 22 Feb 2011
- Posts
- 98
My desktop has a slow connection speed whilst everything else connected to the modem runs perfectly. Our household is on PlusNet fibre and after some tests we found a nice average of 40MB/s down and 13MB/s up. The laptop, mobile phone and my friend's devices have all correlated with those speeds and it's even more evident when downloading/buffering online content. However my desktop is nowhere near those rates, getting anywhere from 1MB/s to 6MB/s down - effectively 10% of what I should be getting - and roughly 0.3MB/s up.
As an example, here is a test from yesterday morning:
http://www.speedtest.net/my-result/2839881488
Here is one from this morning:
http://www.speedtest.net/my-result/2841979923
My browsing experience is also very odd, which I can only assume is to do with the connection problems. Sometimes I will open a link and it will be stuck "loading" for a couple of minutes, even though I can open up another tab and do things whilst waiting. Video streaming (namely YouTube) has also been acting up a lot, such as it refusing to buffer all the way or it not playing anything several minutes after opening the link. I'm hoping this is tied in with the main issue so I can kill two birds with one stone, so to speak.
The laptop and mobile phone work on WiFi but I have also wired the laptop up and it's still fine, meaning it's not the cable or the router at fault. After many suggestions I have tried the following to no avail:
* Talking with PlusNet for 2 weeks (lovely customer service and a lot of testing but they couldn't find a fault on their end and don't know what else to do).
* Replacing the router.
* Replacing the cables that connect from the modem to the computer.
* Replacing the cables that connect from the router to the modem.
* Using a different port on the back of the modem.
* Changing router ports and settings.
* Turning off firewalls.
* Updating the network driver.
* Updating the BIOS.
* Some other things that I cannot remember exactly.
A friend of mine that's in-the-know with computers has suggested buying a new network card but he's not certain it will fix the problem. He fears that if it doesn't work then it could be a problem with the PCI express bus, meaning a brand new motherboard and even more frustration.
Before I start spending money and replacing hardware is there anything else I could try or that you guys could suggest I do? I'm clutching at straws and losing faith!
As an example, here is a test from yesterday morning:
http://www.speedtest.net/my-result/2839881488
Here is one from this morning:
http://www.speedtest.net/my-result/2841979923
My browsing experience is also very odd, which I can only assume is to do with the connection problems. Sometimes I will open a link and it will be stuck "loading" for a couple of minutes, even though I can open up another tab and do things whilst waiting. Video streaming (namely YouTube) has also been acting up a lot, such as it refusing to buffer all the way or it not playing anything several minutes after opening the link. I'm hoping this is tied in with the main issue so I can kill two birds with one stone, so to speak.
The laptop and mobile phone work on WiFi but I have also wired the laptop up and it's still fine, meaning it's not the cable or the router at fault. After many suggestions I have tried the following to no avail:
* Talking with PlusNet for 2 weeks (lovely customer service and a lot of testing but they couldn't find a fault on their end and don't know what else to do).
* Replacing the router.
* Replacing the cables that connect from the modem to the computer.
* Replacing the cables that connect from the router to the modem.
* Using a different port on the back of the modem.
* Changing router ports and settings.
* Turning off firewalls.
* Updating the network driver.
* Updating the BIOS.
* Some other things that I cannot remember exactly.
A friend of mine that's in-the-know with computers has suggested buying a new network card but he's not certain it will fix the problem. He fears that if it doesn't work then it could be a problem with the PCI express bus, meaning a brand new motherboard and even more frustration.
Before I start spending money and replacing hardware is there anything else I could try or that you guys could suggest I do? I'm clutching at straws and losing faith!
