Small internet drops, troubleshooting advice

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Joined
22 Jan 2015
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41
Hi All,

Just trying to see if anyone has any further ideas when I can try a few things in a couple of days when i have some time.

Basically, my main PC occasionally drops and has no internet connection, sometimes this is for 1 second, and sometimes its been a minute. Also whilst this happens it may come back and then go about 4-5 times.

To the best that i am able to check, this is not the internet as a whole going and all other devices are unaffected and work. However this is the only Wired device, the rest are Wireless. Plus since I can't replicate the issue its just a wait and see if it stops. But its been almost daily the last week. This has happened in helldivers/Star trek online/Guildwars 2 plus Youtube/Internet videos/ When idle. So I doubt its a specific issue at least with any of them.


What I've attempted so far:
  • Enable/disable the driver in device manager
  • Uninstall Drivers and then scan for new in device manager.
So my current conclusion is that its either the router port, Ethernet Cable, or the PC itself.

What I will attempt:
  • Swap the Ethernet Cable.
  • Swap the port used in the router.
  • Potentially swap the router for the ISP provided one.
  • Find Newest Drivers for the Mobo/Network and install
  • <Insert Suggestions here>

Just want to see if there's any more ideas when I get chance to give it a try. If there is any more suggestions I appreciate it, otherwise I'll just get started on my list and see where that gets me.

I am also aware I could blast it with a full reinstall, except if its hardwired that wouldn't end up helping. Worst case maybe the motherboard port itself is beginning to fail. But don't want to consider either of those until I've exhausted everything else.
 
Stick a ping on to the PC's default gateway and see if pings drop when you experience the outage.

Also do you have any third party AV/firewall running?

Good point.

Just windows defender.

@DavieJG

Just the one cable from the router to the PC about 2m long, just so you don't think I'm running a 50m cable out to some shed somewhere. :)

Also I've now swapped the port as the first action but until im not as busy Its harder to sit and use it and see if it happens.
 
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