SNR question

[James J]

ADSL Link Downstream Upstream
Connection Speed 2304 kbps 448 kbps
Line Attenuation 53.0 db 31.5 db
Noise Margin 6.7 db 23.0 db

Thats what im getting on karoo atm and they keep killing off my connection speed to boost my noise margin. Where do I stand in terms of im paying £29.99 for their top package whereas im getting speeds of there basic (lol)?

Anything I can do to improve the line? Lived in a brand new house for just over a year and its always never been great but lately its just getting lower and lower (started at about 19db and now I barely hit 7db :S)

Have 2 sky boxes connected although they dont need to be (outside of the 1 year contract) and theres 3 telephone sockets coming from the master socket (in the hallway) which are all extensions.

Ideas?

ps changed router numerous times, same with pcs, microfilters and rewired sockets and its still no use lol

 

[James J]

Done that before and it made no difference. Also disconected the faceplate and connected directly into the karoo line itself and still the same. Very odd stuff

 

[James J]

Yeah im not complaining about the 'upto 8 meg' as I know exactly what that entails. Just baffled that the line noise just gets worse and worse, especially over the last 4/5 months. Also the reason I ask is to go onto one of the lower broadband packages to save myself a little cash seen as my £29.99 isnt actually be used how it should be at the moment as I cannot benefit the better speeds. At the last house I was on the same package and connected at 7mbps and had vastly faster download speeds and now Im recieving speeds which indicate a lower package anyway.

Would I be wrong in asking for a regrade on our package? Pretty sure we are out of the 12 months contract anyway but not certain, will have to ring them in the new year.