So a guaranteed minimum speed doesn't actually mean anything?

[GinG]

I am creating this thread whilst being connected to TalkTalk live chat.

After browsing on my account page I notice they actually guarantee a minimum speed of 35mb, however since day one I have always been sync'd at 32mb.

Now I have been with them for well over a year but never really bothered as other than this my line has been stable.

I have been on live chat now and they are saying because it isn't below 30mb they are unable to escalate the claim as taking in distance etc from the exchange I am within the minimums. My argument is that if you guarantee a minimum speed then surely this is what I should be getting as a minimum?

Having given up on the technical support just waiting to be processed to the loyalty team and see if I can get a reduced monthly rate!

Anyone else have this issues?

 

[GinG]

I go into my account and I have the following information:

Your estimated download Speed will be between 39.81 Mb and 40.00 Mb

Your estimated upload Speed will be between 10.00 Mb and 7.00 Mb

We guarantee a minimum speed of at least 35.00 Mb

Current SYNC RATE is:

Upstream line rate (kbit/s):
6746
Downstream line rate (kbit/s):
32021


Talk Talk are saying that as it isn't below 30mb they are unable to raise a ticket and when I ask them about the minimum speed they guarantee they skirt around the issue.