So, how are T-Mobile these days?

blueacid

blueacid

blueacid

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So, thinking of going from o2 onto T-Mobile. I know that a few years ago, T-Mobile weren't exactly regarded well for their signal availability, or (when you found some), the quality of voice calls.

However, o2 hasn't exactly been tip top for me lately; many dropped calls, occasions when I'll have full signal and yet a call bounces to my voicemail, and sometimes it taking several goes to make a call, dodging "call failed" messages.


So - Are T-Mobile the same as the years-old tales? Or have they improved?
 
been with them for the last 3 weeks been fine so far. Got a full signal from London to York on the train no problems , before a smart arse says it expect the tunnels:p
 
I work for them, so if you have any questions, fire away :)

Signal wise things are much better than they were. We now joint run the 3g network with 3 and have the largest 3g network in the country by area (oranges is bigger by percentage of population covered I believe but only slightly) and we cover 99% of the country with 2g.

Also we're merging with orange and soon people on either network will be able to use both networks and eventually they will be merged as one so become the biggest network in the UK.

Anything else you need to know? :)
 
put it this way, my brother works for O2 (very high up in company!!)
and im sticking with tmobile!!

been with them since he moved from tmobile to O2 and very happy with their service, that and they just offered me a better deal than my brother could give !!!

get better signal than him for most of country!!
 
I used to be with T-mobile for many years before switching to Orange and then to O2. Now I'm back with T-mobile again and coming from O2, in terms of reception it's like landing in the middle of African desert sometimes. I don't know if they oversubscribed their network or rent out their masts to other networks but it's all backwards. Very spotty reception in South East. Perfect at home, but in many places where you would expect ideal reception it turns out I'm on the edge of coverage. For example in our office in West London I can hardly get any 3G data, and reception is just odd - I can hear everyone ok-ish but people on the other side tell me reception sometimes breaks in and out with what other party describes as "dalek" effect. And that's now confirmed on three different handsets.

Also, when I drive, I often get signal black holes in few high rise areas of London and, oddly enough - also along A2/M2 and that's in both 3G and 2G mode. On a bad day my conversations can get disconnected two, three times on a short stretch between Blackwall Tunnel and Dartford. And I don't remember last time I was with the network that would drop reception in Kent. Additionally 3G data handles switching between masts very badly, rendering tethering almost useless on fast Javelin trains, as the phone spends more time figuring out where it is and if it has 3G or H connectivity than actually sending or receiving data.

Oh, and they couldn't fix my voicemail for two months after number porting, and even now I have to dial my temporary pre-porting number to get connected to voicemail collection from external numbers. For all intents and purposes, they are closer to Mercury One2One than they ever were before.

I can't wait till they merge with Orange...
 
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I'm with them and I know its not there fault because I live in a place surrounded by big buildings, and I do get low signal, but I have rang them and their customer service is good.
They have just merged with Orange and as of September their masts will be shared, so any problems that might have existed will soon not, as they will be the biggest mobile telecoms provider in the UK with the largest reception.
 
Charlie Bravo said:
Been with One2One/T-Mobile for 10 years and have no problems with them.
Click to expand...

Around about the same time ive been with them...signal is spot on for me where ever i go in the UK...plus their customer service is pretty good well i t has been for me.
 
I went from o2 to T-Mobile and I regret it. O2's much better imo (free voicemail on o2, picture messaging is 4 messages whereas you have to pay on T-Moible, texts abroad come out of you allowance with o2 whereas again you have to pay with T-Mobile) and generally the signal is weaker in my experiance. Seems to suffer when indoors, I have blackspots in my office where it'll just cut out. Never used too.

v0n - Yes the dalek effect! How random:

"Hi, yes you ok?"
"Buzujxnckzbvkzdbbv"

-Hang up and redail and it works perfectly.

****ing annoying.

15months and counting...
 
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TripleT said:
I went from o2 to T-Mobile and I regret it. O2's much better imo (free voicemail on o2, picture messaging is 4 messages whereas you have to pay on T-Moible, texts abroad come out of you allowance with o2 whereas again you have to pay with T-Mobile) and generally the signal is weaker in my experiance. Seems to suffer when indoors, I have blackspots in my office where it'll just cut out. Never used too.

v0n - Yes the dalek effect! How random:

"Hi, yes you ok?"
"Buzujxnckzbvkzdbbv"

-Hang up and redail and it works perfectly.

****ing annoying.

15months and counting...
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Sadly, all of those o2 perks are gone with their new Smartphone tariffs. Voicemail comes out of your free mins, if those are gone then it's 20p/min. Texts abroad now are 11-ish P, picture messaging is 20 pence per message. The old-style bolt ons are gone too; no more £7.50 for unlimited (say) o2 to o2 calls. I'd only really consider staying if I could keep my current deal and its perks.

I did speak to o2 upgrades and they're the ones who informed me this. I've a little while yet before I can get away with speaking to retentions, but will report back when I find out.
 
From what I have been reading, once Orange, T-mobile and 3 have finished all their network consolidation they will have the biggest network in the UK serving 50% of the market.

But that doesn't matter if they don't cover where you live, check the coverage maps!
 
Yer fingers crossed that when Orange come in to play it'll be better. But going off tmobiles coverage both my home and work ate 'good' (which you'd expect in Manchester city centre) yet it still blows.

Shame that o2 are dropping those features, at least voicemail comes out of allowance though.
 
"slinky" said:
I work for them, so if you have any questions, fire away :)

Signal wise things are much better than they were. We now joint run the 3g network with 3 and have the largest 3g network in the country by area (oranges is bigger by percentage of population covered I believe but only slightly) and we cover 99% of the country with 2g.

Also we're merging with orange and soon people on either network will be able to use both networks and eventually they will be merged as one so become the biggest network in the UK.

Anything else you need to know? :)
Click to expand...

Hate to be pedantic but we are not merging with Orange - both brands are putting an equal stake into a new joint venture - Everything Everywhere!

Where about do you work man? Also work for them, within Customer Experience in Customer Operations
 
simoran1 said:
Hate to be pedantic but we are not merging with Orange - both brands are putting an equal stake into a new joint venture - Everything Everywhere!

Where about do you work man? Also work for them, within Customer Experience in Customer Operations
Click to expand...

From my understanding the plan is to merge networks so that you can easily go from t-mob to orange cells or back, without issue.
 
Hey,

I was just about to post a similar thread, but the OP beat me to it :D I'm currently in the last month of my O2 Simplicity contract, and all of the deals on their website are quite pricey... I wouldn't mind so much, but I will hopefully be getting a work phone when I start a new job in September, so I just want a cheap 2nd phone for personal calls etc.

There's an awesome £10pm T-Mo deal which gives you 100 mins, 1GB internet and a bolt-on thingy of your choice (unlimited texts for example). £35 up front for a Pulse Android phone as well, which is pretty cool.

How does T-Mo charge for voicemail calls then? Surely it's not an extra cost?! If so, what other "hidden" extra charges are there compared to O2. And what is the reception like in London?

I'll have to chat with O2 tomorrow to see what I can wangle out of them! :D

Cheers,

Su
 
My girlfriend is in the process of leaving T-Mobile after 18 months of crap from them (and CPW). She got a SE W910i has had it back to CPW 6 times (replaced twice); each time she was unable to send picture messages for some unknown reason.

T-Mobile said it was the phone (even know I proved this to a guy in-store with the SIM in my phone by attempting to send a picture message) and CPW said it was the network. Over 18 months we have spent literally hours on the phone to T-Mobile CS and a good few hours in-store trying to get this problem sorted, each of the two companies passing the buck and unwilling to help; T-Mobile even charged her £20 for a new SIM as that was one of their suggestions to fix the problem, alas it didn't.

Now on to the call's dropping... I don't know if it's just the area we live in (NE17 if you were curious "slinky"!) but she gets a lot of dropped calls, at least one in five will drop without warning. This is at the back of the house with two bar's of signal, the rest of our area you get around 1 to 2 bars of signal and if your indoors (except the rear of our house!) then your out of luck, zero signal; Vodafone and O2 seem to be OK even know T-Mobile show our area as having "Excellent" 2G coverage. This isn't an issue with her phone either, it does the same on my HTC Hero.

Needless to say she is swithing to Vodafone come the end of the month when she gets her PAC code!

Just my 2p there, as you can see others are having no problems with them :)
 
Kona* said:
Over 18 months we have spent literally hours on the phone to T-Mobile CS and a good few hours in-store trying to get this problem sorted, each of the two companies passing the buck and unwilling to help; T-Mobile even charged her £20 for a new SIM as that was one of their suggestions to fix the problem, alas it didn't.
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You should have skipped Customer Services and gone to Customer Relations, they would have sorted it no problem.
 
simoran1 said:
Hate to be pedantic but we are not merging with Orange - both brands are putting an equal stake into a new joint venture - Everything Everywhere!

Where about do you work man? Also work for them, within Customer Experience in Customer Operations
Click to expand...

I'd guess he meens coverage wise due to the merging of masts.
 
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