sold ipad locked

DanF · 12 Dec 2015 at 11:04

I sold an ipad over a year ago now but the new owner has just done a factory reset. It's asking for my login details to re-enable it.

I've gone in to findmyphone and removed the device from my account, is that all I need to do to help them out?

Valo · 12 Dec 2015 at 12:16

Hopefully this guide will help, it's for an iPhone but the steps are the same for an iPad.

http://9to5mac.com/2015/08/25/how-to-safely-prepare-wipe-your-iphone-for-resale-trade-in/

DanF · 12 Dec 2015 at 13:43

ungh so he's saying that it didn't help. I would have factory reset it before sending it out to him, obviously not going to give him my account details to try

Valo · 12 Dec 2015 at 14:49

DanF said:
ungh so he's saying that it didn't help. I would have factory reset it before sending it out to him, obviously not going to give him my account details to try

Erasing the iPad Content & Settings is only half the job. Did you follow the steps in the guide to remove it and un-associate it from your Apple ID/iCloud?

Captain · 12 Dec 2015 at 17:28

Why wouldn't you do a factory reset before selling?

DanF · 12 Dec 2015 at 17:43

I did a factory reset before selling. I sold it 1 1/2 years ago.

Captain · 12 Dec 2015 at 18:17

Hmm if you factory reset it and wiped it clean, when he set it up, he'd be using his own Apple ID, got any proof it's your Apple ID it's asking for?

Caged · 12 Dec 2015 at 18:40

Did you turn activation lock off before you sold it?

https://support.apple.com/en-gb/HT201351