Sold some bits, guy having problems.

[hardkore]

Hey all.

Recently sold a i5 2500k, 12gb of ram and a asrock z77 fatality matx board through a local selling app.

All the parts were still together as i literally removed them from my system so no change of bent pins unless hes done something.

Anyway, he's contacted me saying that the first PCI express slot doesnt work but the 2nd one does and that he cant get onboard sound to work.

I know for a fact both work fine, although i haven't used onboard sound on that board for a while since getting a soundblaster Z card.

He told me before purchase that hes always built pc's but hasn't done one for 9 years. He was upgrading from a Q6600 setup. Its now come to light that he didnt reformat before installing the new board and he's hesitant about doing so as its a pain.

I'm pretty sure its because of this he's having these issues, what do you guys think? I know its impossible to guess whats wrong without getting your hands on it but it sounds like a chipset/driver issue to me.

He hasnt installed any drivers for the Z77 board either although i told him to try it before the format.

Cheers

 

[hardkore]

I did clear the CMOS before i sold it so it should be back to stock settings. He's now going to format it and no doubt ill be kept up to date with it. I'm sure after a fresh install and installing the correct drivers he'll be up and running.

Proper winds me up when people buy things when they clearly don't know or understand it then you end up like this for days on end.

Think ill stick to the members market it future!

 

[hardkore]

Well i haven't heard anymore from him so i presume it worked. I think he was on windows 7. Glad to see I'm not the only one who's experienced this situation!!

 

[hardkore]

I'd never sell anything that i knew was faulty, not that type of guy TBH.

I'll help him as much as i can but the whole reason for selling it was i have a baby due in 6 weeks and just gathering funds for redecorating. If he continues to have issues I'll get him to bring his system over and I'll take a look.

However, i know those parts are fine.