some consumer advice please

jcr · 18 Jun 2014 at 18:58

I bought some expensive speakers online last year when I had some spare cash. A couple of weeks ago they became faulty switching on and off at random. Contacted the vender on monday 9th via their onsite email. Come Wednesday I hadn't heard from them so I phoned and left a message on the answer machine I got through to and also sent another message using my own email. Got an email reply on the Thursday (12) say they've been busy and will contact the manufactorer regarding warranty. Come Monday(16) I hadn't heard any more so sent another email asking about warranty. Still no reply as of yet.
Any advice on how to proceed would be appreciated. Thank you.

jcr · 18 Jun 2014 at 22:34

have had them 11 months. paid £168. they now retail for around £300. (focal xs book).

jcr · 19 Jun 2014 at 07:10

Thanks for the reply badmojo. Not exactly what I wanted to hear! So your saying a warranty isn't worth the paper its written on?

jcr · 19 Jun 2014 at 10:44

Thanks for the replies. I will try contacting the manfactorer when I get home this afternoon.
Am quite annoyed with the behaviour of the retailer though