some consumer advice please

jcr

jcr

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Joined
29 May 2011
Posts
1,827
Location
southampton
I bought some expensive speakers online last year when I had some spare cash. A couple of weeks ago they became faulty switching on and off at random. Contacted the vender on monday 9th via their onsite email. Come Wednesday I hadn't heard from them so I phoned and left a message on the answer machine I got through to and also sent another message using my own email. Got an email reply on the Thursday (12) say they've been busy and will contact the manufactorer regarding warranty. Come Monday(16) I hadn't heard any more so sent another email asking about warranty. Still no reply as of yet.
Any advice on how to proceed would be appreciated. Thank you.
 
Thanks for the reply badmojo. Not exactly what I wanted to hear! So your saying a warranty isn't worth the paper its written on?
 
Thanks for the replies. I will try contacting the manfactorer when I get home this afternoon.
Am quite annoyed with the behaviour of the retailer though :(
 
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