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- 31 Mar 2015
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Our power supplies utilize a clear sheet of Mylar (a type of plastic) to divert intake air to where it is needed the most. We have recently found that some units manufactured in the seventh and eighth week of 2015 shipped with a Mylar sheet that is a thinner gauge than what is typically used. The result of this is the possibility for the Mylar to vibrate when air travels through the power supply. This vibration will cause a rapid tapping noise that may be undesirable to the end user. The issue has been corrected, but there are a few units that made it out into the channel.
If you are experiencing a ‘tapping’ type of noise when your fan is running, please be assured that this is a known issue and that doing an RMA will most certainly resolve the issue. The PSU is still safe to use until a replacement can be provided.
The following units are affected:
RM550:
(CP-9020053-AU) Australia/New Zealand, Lot code 15077147
(CP-9020053-CN) China, Lot code 15077148
(CP-9020053-JP) Japan, Lot code 15077149
RM650:
(CP-9020054-AU) Australia/New Zealand, Lot code 15077150
(CP-9020054-CN) China, Lot code 15077151
(CP-9020054-UK) United Kingdom, Lot code 15077152
(CP-9020054-WW) Worldwide SKU (no power cord), Lot code 15077153
(CP-9020054-EU) Europe (non UK), Lot code 15077154
RM750:
(CP-9020055-AU) Australia/New Zealand, Lot code 15077157
(CP-9020055-CN) China, Lot code 15077158
(CP-9020055-EU) Europe (non UK), Lot code 15077159
(CP-9020055-UK) United Kingdom, Lot code 15077160
(CP-9020055-WW) Worldwide SKU (no power cord), Lot code 15077161
RM850:
(CP-9020056-AU) Australia/New Zealand, Lot code 15087126
(CP-9020056-NA) North America, Lot code 15087129
(CP-9020056-UK) United Kingdom, Lot code 15087130
(CP-9020056-WW) Worldwide SKU, Lot code 15087131
RM1000:
(CP-9020062-JP) Japan, Lot code 15087138
If you are experiencing a ‘tapping’ type of noise when your fan is running, please be assured that this is a known issue and that doing an RMA will most certainly resolve the issue. The PSU is still safe to use until a replacement can be provided.
The following units are affected:
RM550:
(CP-9020053-AU) Australia/New Zealand, Lot code 15077147
(CP-9020053-CN) China, Lot code 15077148
(CP-9020053-JP) Japan, Lot code 15077149
RM650:
(CP-9020054-AU) Australia/New Zealand, Lot code 15077150
(CP-9020054-CN) China, Lot code 15077151
(CP-9020054-UK) United Kingdom, Lot code 15077152
(CP-9020054-WW) Worldwide SKU (no power cord), Lot code 15077153
(CP-9020054-EU) Europe (non UK), Lot code 15077154
RM750:
(CP-9020055-AU) Australia/New Zealand, Lot code 15077157
(CP-9020055-CN) China, Lot code 15077158
(CP-9020055-EU) Europe (non UK), Lot code 15077159
(CP-9020055-UK) United Kingdom, Lot code 15077160
(CP-9020055-WW) Worldwide SKU (no power cord), Lot code 15077161
RM850:
(CP-9020056-AU) Australia/New Zealand, Lot code 15087126
(CP-9020056-NA) North America, Lot code 15087129
(CP-9020056-UK) United Kingdom, Lot code 15087130
(CP-9020056-WW) Worldwide SKU, Lot code 15087131
RM1000:
(CP-9020062-JP) Japan, Lot code 15087138