Some Laptop Keys Not Working

[troll]

Some of the keys on my HP 15sfq5585 laptop have stopped working (b n and 7). It's under warranty and has been inspected by HP. They said there's water damage and have quoted me £350 to replace the touchpad assembly and flex touchpad cable amongst other things like battery and heatsink assembly and fan. What I don't understand is how replacing these things is going to restore the keyboard function as it has its own cable?

 

[jp7152]

Sounds very strange to me. You could try and see if you can replace it yourself, but some HP laptops are an absolute pain to work on. I would ask for the laptop back and take it to a local repair shop. That laptop can now be bought for around £250 used so a £350 repair is crazy from HP.

 

[Scrutinize]

Ask to see proof of water ingress and certainly quizz them on other parts justification. Maybe one to battle out with the retailer too. It's quite a slim machine so could be various non modular/glued elements which make repair difficult. Repairability of laptops are often like phones now.

You can buy a new i5 16gb one from HP directly for c£400. Even their top spec i7 is only £500 if the model search comes up correctly.

Unless you are on their business platform (probook/elitebook) HP consumer unit repairs have always been expensive and somewhat problematic.

I would suggest a local repairer but you may not save much and ultimately may feel more cost effective to buy again.