My brother has rung up just now, and told me his pc was left alone for a while, and he came back and saw the mouse moving slowly, but with a purpose, and it was rooting round in their NOD & ZoneAlarm configs...
He asked me what to do, and i said unplug the modem, and on another PC (someone else) reset/change all online banking passwords.
Ultimately i'll wipe their system, but is their anything that can be done to scan, remove or investigate further?
They do install stuff on occasion, and i've told them about it. They dont have wireless, Virgin cable plugged into their modem.
tips, advice?
He asked me what to do, and i said unplug the modem, and on another PC (someone else) reset/change all online banking passwords.
Ultimately i'll wipe their system, but is their anything that can be done to scan, remove or investigate further?
They do install stuff on occasion, and i've told them about it. They dont have wireless, Virgin cable plugged into their modem.
tips, advice?