Someone ported my number

[joey1211]

Someone has managed to port my number from RWG to another network and tried logging into my bank account. Luckily their security measures kicked in and failed (I hope). Contacted RWG support and they were useless telling me I needed to contact the new supplier and deal with them.

New supplier has no telephone support, only online forums. I've tried signing up to a new account for support purposes but I don't get the verification code. I can only guess they're using my email as a login username but using another email address for comms.

Any suggestions other than using a cowboy outfit next time?

 

[Steampunk]

Contact your original network, ask for their fraud department, and tell them you've been the victim of a SIM fraud. They should be able to get your number back, as they are the ones that were hit with social engineering and ported the number because they didn't do proper checks when the scammer called in. If it was done online, they should have notified you before they let the number go. Threaten to go to the ombudsman if they still BS you.

Change all your passwords on everything that phone has access to.

 

[b0rn2sk8]

Don’t forget to change 2FAs linked to your phone number.

 

[aaronyuri]

Also get CIFAS protective registration done. This will give you extra protection against any fraudster opening accounts in your name. If they have your phone number and bank details, it's reasonable to assume they have all of your personal information available to them.