Something odd going on - Amplifi & Virgin Superhub 2

ahar · 17 Jan 2018 at 15:11

Here's the situation:

Getting fed up of the bad wireless performance of the Superhub, I bought an Amplifi HD access point, which is currently connected via ethernet to the Superhub. I have disabled wifi on the superhub and just connect wirelessly via the Amplifi - I haven't got any mesh extenders connected yet (waiting to get everything working before adding them into the mix). Everything can connect to the internet fine, whichever way it connects (wifi or wired).

However, after setting it I'm having an odd problem:

I have a micro server and remote desktop into it. Its currently connected via Ethernet into the Superhub. I can remote desktop connect to it from another computer connected to the superhub via Ethernet without issue, but not from anything connected via wifi. I just get a message that "remote desktop can't find the computer "HomeServer". I assume there is some kind of subnet issue?

bremen1874 · 17 Jan 2018 at 15:39

Isn't the Amplifi a router rather than a straight forward access point?

In your scenario I'd expect the Virgin hub to be in modem mode with the Amplifi connected to it. All devices (wired and wireless) would then connect to Amplifi (possibly via a switch if you need more ports).

pcfarrar · 17 Jan 2018 at 15:50

bremen1874 said:
Isn't the Amplifi a router rather than a straight forward access point?

It can operate in bridge mode as a standard AP. Although it sounds like the OP has it in router mode and is running a double NAT.

ahar · 17 Jan 2018 at 16:03

Ah, I had assumed it was more of an access point. Does the amplifi have a firewall as well? If I put the superhub in modem mode I'll need that as well. Can't see anything in the settings....

Pyr0m@nI@]{ · 17 Jan 2018 at 16:18

Does AmpliFi have a firewall?

https://help.amplifi.com/hc/en-us/articles/115009611867-AmpliFi-Firewall-Information

Just put the hub into modem mode and use the AmplifiHD as your router
I'm running 2 Amplifi HD routers with my hub3 in modem mode and everything just works
I now have 4 ethernet ports upstairs, wifi all over the house and no issues accessing my server from desktop or wifi at home or remotely

ahar · 17 Jan 2018 at 16:29

Thanks chaps

Seems the options are continue with my current set up and put the Amplifi into bridge mode or transfer everything to the Amplifi and the superhub in modem mode.

The only consideration now is practical - can I easily route the ethernet cables in my study to where I want to put the Ampifi ...