SONOS stuttering

ChrisD. · 4 Feb 2015 at 09:06

Hi, my SONOS music playback seems to have started stuttering. All the music is stored in Apple lossless on a Synology DS415+. Network connectivity goes something like this:

Wireless route: Synology > HP Managed Switch (via 2GB LACP) > ASUS RT-N66U > Play:1 in Kitchen | Two Play:1's upstairs in my man cave
Wired route: Synology > HP Managed Switch (via 2GB LACP) > HP Procurve unmanaged switch > SONOS Connect

It doesn't seem to matter which Play:1 I stream to, be it grouped, un-grouped I will get the stuttering.

I need to check, but I am fairly certain it happens when I stream to my Amp via the Connect.

It seems to point to my wireless network or my Synology, however I get good speed on my Mac all around the house, and the Synology is not showing any signs of struggle at all.

Does SONOS produce any type of logs at all?

ChrisD. · 4 Feb 2015 at 09:53

Thanks Lucid, I will have a look this evening at re-pairing everything. The problem is that it is pretty intermittent so it will be hard to reproduce the fault. Sometimes I will get several hours of uninterrupted music, other times it's constant for 5 minutes.

My router sits on its own channel, I don't think it hops, it's set to auto - I'll get a wifi scanner out tonight and have a look, never even thought of that.

ChrisD. · 4 Feb 2015 at 17:06

My home network looks to be on Channel 6, which is what SONOS was set to. My neighbours are all on 1 or 2, so I've set SONOS to channel 11.

ChrisD. · 13 Feb 2015 at 10:41

Well since changing the channel I haven't noticed the stuttering. Thanks.