Sony Vaio Laptop - BIOS/User Password problem

[colskinet]

Morning

I have a client's Sony Vaio VGN-FS215Z laptop. They claim they have tried to disable the BIOS and user passwords, to prevent it from asking each time they power the machine up/access the BIOS.

I'm not sure what they have done, but the password they claim no longer works! As a result, the system won't boot (asking for a password), and I can't access the BIOS (asking for a password).

Apparently on the later Vaio's, removing the battery for a while doesn't fix this issue as the password(s) are stored on a chip...

Sony want to charge me 35p/min for a phone call to assist, so I wondered if anyone on here had any thoughts on how to possibly get round this problem?

Thanks in advance

Colin

 

[Datamonkey]

Hey up,

Calling sony would be the only way,

Im sure as its for a client, you can call them up, give them the required info ie, serial number, date of purchase and so on.

They will then issue you a password which will allow you to remove all set passwords.

Sure it will cost 35p a min, but you can charge that back to the client.

Laptop passwords have been toughened for one reasone, theft. I have had my lappy stolen and take comfort in the knowledge that its just a brick to the person that nicked it. Its registered as nicked to the manu. And if they call up to get it un-locked i will be laughing lol.


Give sony a call, they will sort it out.

 

[colskinet]

Hi Datamonkey

Thanks for the response.

It's good that passwords can't easily be wiped nowadays, but also not so good in other ways!

I'll give Sony a call, just the client is a University student, and we all know how tight they can be!!

Colin