Sony Viao Fault, Hardware or Software Problem?

RadiumLavans · 12 Aug 2010 at 20:06

Hello
I need help, i was using my sony vaio vgn-ns20z laptop to browse the net and when i clicked a link on google the mouse cursor disappeared and the screen got distorted then went blank. I switched the laptop off and back on again and the backlight for the screen comes on but nothing else, no post test, no writing or anything. I connected a monitor to it to see if i could get a picture on that but nothing either. This sounds like a hardware problem to me but is it possible that a virus could have done this? I cant see how it could be a virus but a friend of mine said it could be. Any ideas?. Thanks for the help

beermonster · 12 Aug 2010 at 21:00

if has 2 sticks of memory try each one in turn, if that doesnt work , its sounds like a motherboard fault.

MagicBoy · 12 Aug 2010 at 21:05

It's not a virus. Probably the motherboard, perhaps the graphics chip.

RadiumLavans · 12 Aug 2010 at 21:07

Hi thanks for the replies, i tried the memory in turn but still nothing, so guess your right about it being the motheboard or graphics, im relieved it cant be a virus, my anti virus software expired last week so was worried it was my fault

bees · 16 Aug 2010 at 22:44

RadiumLavans said:
Hello
I need help, i was using my sony vaio vgn-ns20z laptop to browse the net and when i clicked a link on google the mouse cursor disappeared and the screen got distorted then went blank. I switched the laptop off and back on again and the backlight for the screen comes on but nothing else, no post test, no writing or anything. I connected a monitor to it to see if i could get a picture on that but nothing either. This sounds like a hardware problem to me but is it possible that a virus could have done this? I cant see how it could be a virus but a friend of mine said it could be. Any ideas?. Thanks for the help

I assume the problem could be the screen. your screen is dead and need to be replace. to confirm this, you could hook up to external monitor or lcd. if you it's working on external screen then definitely your screen is dead.

alex24 · 16 Aug 2010 at 22:48

My guess is the graphics chip has gone. Might be fixable with a reflow, expect to pay around £80 for that service from a repair shop, but it could always reoccur. I'd rather it were a virus!