Soooo, phoned PS3 Support

Anewbe4u

Anewbe4u

Anewbe4u

Associate
Joined
26 Dec 2003
Posts
2,224
About my faulty PS3, they said it was a HW fault and as it was our of warranty, it will cost £100 to repair.

I said I wasn't happy with that so a supervisor will be phoning me back.

All you cool/clever people, when he phones back, what do I say? What rights to do I have?

Thanks!
 
if it was me i'd be researching consumer rights, the sales of goods acts etc.

get help from consumer action group forums (who have templates in dealing with this sort of thing i think)

Then i'd be writing (not emailing or phoning) to their head office/head of customer support etc etc.

You know the relationship between consumer <> selling company is not all one way, they dont have all the power and knowledge (though they would like it to be that way)

Once they know you mean "business" - they will crumble. Because for every person who stands up for themselves theres at least a thousand who say...

If its out of warranty its out of warranty. Not much else you can do
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but i would only do this stuff if i was committed enough.... often companies bank (hehe) on customers not having the gumption or commitment of going after them.. I mean why struggle for months to have your rights heard when they will offer you a solution to the problem which is only going to cost you X amount of money, relatively stress free and it fixes the problem.
 
I said to the guy on the phone, is it worth me speaking to the supervisor, if its not, I'll just write. He said, yes, they have a lot more decision making power so I'm fairly hopeful.

If they don't play ball, I'll write to them.

Cheers for the help.
 
Forget the SoG act, it's got nothing to do with Sony, you'll look a mug if you start citing it as your contract is with the place you bought it from, rather than Sony themselves.
Other than that, good luck!
 
How old is it? If you get nowhere with Sony you'd be better off going back to where you bought it from as your contract is with them, not Sony.

Sony have done all they have to do as it's out of warranty, offer to repair the console for a fee.
 
Hi,

Just spoke to Sony, they advised that too. The supervisor said speak to Trading standards as they will be able to tell me if its worth pursuing.
 
jrwagh333 said:
Wont people just sign up for a month and get their PS3 fixed and then cancel ContinuousPlay? Or is it a 12-month deal or something?
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Not read the T&C's of the service but surely they have some measures in place to stop people doing this? The poster above also says there is no minimum contract.

Means nowt to me tho seeing as i have a HK console, but its still running just fine :)
 
jrwagh333 said:
Wont people just sign up for a month and get their PS3 fixed and then cancel ContinuousPlay? Or is it a 12-month deal or something?
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do I do if I want to cancel the Plan?
If you change your mind within 7 days of applying you can simply let us know by phone, post or email and we will cancel the Plan for you.

If you want to cancel the Plan at any other time just give us 14 days notice and cancel your Direct Debit with your bank
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Taken from the website FAQ, 14 days notice to cancel at any time. If my PS3 breaks, I'll be signing up.
 
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