Sorry, but your order has been declined by the payment processor

Lagz

Lagz

Lagz

Associate
Joined
25 Jul 2003
Posts
1,980
^ I keep getting this error trying to buy stuff off OcUK. Does anyone know for what reasons this error message can appear? The purchase would put me slightly into my overdraft, but its pretty large and interest free, so I dont see why my bank would have a problem??

Any ideas?
 
the usual problem with online transactions is if your delivery address doesnt match your card address.
 
Is it a particularly large purchase? Might be flagging up at the bank and declining it through a security thing, give 'em a call and see what's up :)
 
Rich_L said:
Is it a particularly large purchase? Might be flagging up at the bank and declining it through a security thing, give 'em a call and see what's up :)
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OcUK or the bank?

Delivery address doesnt match billing address, but I have my correct billing address down as well so that shouldn't be a problem.
 
Lagz said:
OcUK or the bank?
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The bank. I've had problems like this before, despite doing the Verified by Visa thing the CC provider still panics because it's a large value IT purchase.
 
Lagz said:
OcUK or the bank?

Delivery address doesnt match billing address, but I have my correct billing address down as well so that shouldn't be a problem.
Click to expand...

its depends if if its your first order with them, many online companies will not send your first order to a different address.
 
No, had stuff delivered to different addresses from Ocuk before. Order is only £800, and given I've ordered from them before (£300) its a tad strange. Better give the bank a ring.
 
The only people who could tell you for certain would be your bank, OCUK may be able to but I suspect they only have "declined" not the reason why.
 
I had the same problem.

Phoned OcUK, who told me to phone my bank.

Phoned the bank, turned out they were worried about the £500 order placed on my card, and asked me some details.

Then they authorised it.

In this day and age the banks are very twitchy, it's very likely they just want to check with you before they authorise it.
 
Rang them up and got it sorted, thanks :). It was (as expected) just declined because of the size of the transaction.
 
Werewolf said:
The only people who could tell you for certain would be your bank, OCUK may be able to but I suspect they only have "declined" not the reason why.
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correct

authorisation companies only ever given "declined"

we used to get this all the time at work and they never believe you when you tell them the bank just gives "declined"
 
MrLOL said:
correct

authorisation companies only ever given "declined"

we used to get this all the time at work and they never believe you when you tell them the bank just gives "declined"
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Almost.

A decline does not always mean the bank has said no. A decline can be given if the PDQ auth request times out, or their is a problem with the link network / PDQ.
 
Pez said:
Almost.

A decline does not always mean the bank has said no. A decline can be given if the PDQ auth request times out, or their is a problem with the link network / PDQ.
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Like this weekend with Lloyds/TSB.
 
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