Sound card installed and now computer won't boot into Windows

maj

maj

maj

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Bought a ASUS DGX soundcard from OCUK at the end of December but was waiting till I got my hands on a new set of headphones before I would use it.

So upon getting home with my new headphones today, I install the sound card in the only available PCI-E slot I have free. All seems well until it tries to load Windows. It POSTs ok but then just gets stuck in a loop until I power the computer off. If I take the sound card out, the computer boots fine.

Any ideas? Already tried a CMOS reset and sound card was seated correctly.
 
I haven't. Not quite sure how I forgot to try that myself but I'll give that a go later on and report back.
 
Disabling onboard sound didn't make any difference. Windows will not boot with this sound card.
 
Tried it in another PCI-E slot, still won't boot into Windows. Couldn't see where a power connector would plug in and needing one isn't mentioned in the manual.

Interestingly if I disable onboard sound, the computer then refuses to even do a POST. I have to leave it 10 mins before it will boot with onboard disabled. As soon as I plug the sound card back in the loop thing happens again.
 
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No worries stulid, thanks for the help anyway.

It is a gigabyte P67A-UD4 (probably should have mentioned that in the opening post). I'll try a BIOS update.
 
Hmmmm so it seems to be a problem relating to gigabyte boards. You just leaving it for now Rich or are you trying a different sound card?

Just tried to do a BIOS update but the flashing software wouldn't pick up the usb stick.
 
acme15 said:
Is it formatted at FAT32? I believe it has to be formatted as FAT32.
Click to expand...

It is currently FAT. I'll format it for FAT32 and give that a go.

*Rich* said:
I might get around to trying it in another system first, then go from there.

My other DGX was in a Asus mobo and worked fine then.


I don't have my PCI-e power connected to the mobo at the minute, i wonder if that's the problem? I may try it later, doing a full case swap at the minute.
Click to expand...

I didn't realise PCI-E slots needed their own power source. Could be why it's not working for me either. I've sent a support email off to Gigabyte as well.
 
acme15 said:
The DGX should be absolutely fine without additional PCI-E power.
Click to expand...

That's what I thought. Anyway done a BIOS update which hasn't fixed issue. Looks like I'm either going to need to try a different card, or get a portable amp instead. The headphones I bought need an amp as they are 250 Ohm. Got all motherboard drivers installed so I'm a bit stuck at the moment.
 
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