Sound card is causing no signal on monitor, rendering PC unusable.

[TheRandomGuy7]

Hello,

For Christmas I received a new Asus Xonar DGX 5.1 sound card to go with my Sennheiser PC360 headset.

I disabled the on board audio in the BIOS and saved the changes.

I then turned off the PC and installed the sound card in the PCIe slot, it fitted as it should.

After screwing it in firmly and plugging the cables back in, I turned the PC back on as usual.

The lights, fans and whole PC turned on properly. But there was no BIOS beep from the speakers. The monitor showed no signal from the PC. There was a consistent ticking noise, sounding like a clock. This had intermissions of around 5 seconds between ticks.

I reinstalled the sound card, tried different configurations. With the sound card in, no signal came through and I got the same issue. With the sound card out, everything works fine.

Might this be a faulty card? Did I do something wrong? Is it not compatible with my setup?

I need some support as soon as possible, all advice is appreciated.

Thanks, and merry Christmas!

 

[TheRandomGuy7]

Yes, I put it into the PCIe x1 slot on my motheboard (Gigabyte GA-Z77-DS3H).

I will change that mistake in the OP to avoid further confusion.

 

[TheRandomGuy7]

Does it seem like the most likely problem is a faulty card then?

I'm happy to send it back with Amazon's fantastic customer service, but I want to be sure first.

 

[TheRandomGuy7]

I will return the card and have it swapped for a Xonar DG instead.

I hear the DG uses the large PCIe slots instead, and I hope will work.

 

[TheRandomGuy7]

Ah yes, I meant PCI.

The DG is exactly the same as the DGX, but fits into the PCI slots instead. Correct?