Sound suddenly stopped working - help please!

TheRaggamuffin · 24 Jan 2020 at 22:02

Hi,

I've had my computer from Overclockers for about 2 years with no issues, but now my sound has stopped working.

I have the Z370 AORUS Gaming 7 montherboard that has Realtek onboard sound. I've tried re-installing the drivers with no success and have checked the BIOS to ensure sound is enabled.

When I view Device Manager it does not show the Realtek device and does not find it when I search for hardware changes.

You can see in the below that one of the "High Definition Audio Controller" has the exclamation marks on it, but when I update drive on it states it has the best driver for the device installed. If I navigate to the driver files I downloaded it states the same.

Any help would be appreciated!

Thanks.

TheRaggamuffin · 24 Jan 2020 at 22:33

Thanks for the response. I Uninstalled Device, ran the Realtek Driver install, restarted and the device comes back with same error. In device status it has:

This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.

I Googled and have already tried fixes I can find for this.

In events I see the following:

Device PCI\VEN_8086&DEV_A2F0&SUBSYS_A0C11458&REV_00\3&11583659&1&FB had a problem starting.

Driver Name: hdaudbus.inf
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Service: HDAudBus
Lower Filters:
Upper Filters:
Problem: 0xA
Problem Status: 0xC0000001

But no idea what that really means

My concern is that Realtek isn't showing under "Sound, video and game controllers", I'm sure it always used to show there and I'm starting to think this may be a hardware issue.

TheRaggamuffin · 24 Jan 2020 at 22:44

It was there, done as you said, uninstalled, restarted, installed manufacturer driver, restarted and still same issue.

TheRaggamuffin · 24 Jan 2020 at 23:22

System restore didn't get it working so that's worrying.

I'll see if I can boot off a USB tomorrow.

TheRaggamuffin · 25 Jan 2020 at 09:42

Anyone in London that want's to come fix this DM me

TheRaggamuffin · 25 Jan 2020 at 12:44

*** FIXED ***

I'm not actually sure how I fixed this, but this is what I done...

Cleaned computer, I don't think this done anything apart from remove dust!

I then uninstalled drivers, downloaded drivers again from manufacturer site and installed. Much to my amazement this then showed Realtek in device manager after restart. However everything I tried I could not get the sound to work.

I then uninstalled the driver again and restarted, when Windows loaded I heard sound, tested and it's all working. Now in device manager it does not have Realtek, but does have "High Definition Audio Device" under "Sound, video and game controllers".

I could try installing the Realtek drivers again, but for now I think I'm going to leave it as fixed

Thanks for the support