SP2500 dead

tintin82

tintin82

tintin82

Associate
Joined
27 Aug 2009
Posts
712
Hello,
My SP2500 after nearly 3 yrs stopped working to a point were there were only just auidable at max volume. I opened up the sub woofer to find a part of the PSU PCB blackened and a burnt smell was evident.

My unit is out of warranty and I have contacted Corsair for help but am doubtful I will get much.

Basically I am after if anyone knows where I can get a replacement PSU PCB as it looks very simple to change the out. I have very little knowledge of electronics so would prefer this rather than tinker with a solder iron!

Thanks
 
Hi, thanks for the reply, please find pics below.





In the second photo all I can see it the blackend PCB to the left of the lower yellow taped thingy :)

Any help is greatly appreciated.
 
BuToNz said:
Backside looks ok.

Can you give the board a sniff? (Lol) And mark the area you think the burning smell is coming from? Can't really see anything out of the ordinary from the pictures.

If we can find the component in question it'll likely be a case of replacing it and you should be good to go. Otherwise sourcing another sub/PCB could prove problematic.

However I know Corsair support is pretty good with these things so they may pull through for you.
Click to expand...

From the photo of the back of the PCB the area just right of center is blackened, although there does not seem to be any particular bit rather a few bits.
 
Rroff said:
There will be some gunk on the board to prevent coil whine, can't really make out the images well enough to narrow down what if any component has gone.
Click to expand...

In the photo showing the front of the PCB you can see the brown gunk you are referring to. At the top left of the large yellow thing you can see the gunk is charred black, this smells of burning!
 
Martini1991 said:
You shouldn't have opened it up.
Corsair would have likely repaired it for a price =/.
Click to expand...

The warranty was finished by over a year, so opening makes not difference. Only thing it does is let me see if it is a fix I can do myself, or my local electrical repair store can look at, instead of shipping it to Corsair.
 
Ok, I just thought after the warranty was up that was it end of story and you had to pay regardless for if you opened it or not.

One thing is for sure, if I cant get these fixed I will not be a Corsair customer again. Dropping near £200 on speakers was a a big deal 3 years ago, and was done thinking they would last much longer than 3 yrs.
 
Well there you have it, not surprised.


Justin C: Thank you for contacting Corsair Live Support. How may we assist you today?

You: Hi there, I received a response to my ticket but require additional information relating to a faulty set of speakers. Ticket number is 6567635.

Justin C: Unfortunately, Corsair does not do repairs.

You: This is unfortunate as the speakers are great, cost a lot of money, and have only lasted me 3 years. So you offer customers out of warranty no support at all in repairing items?

Justin C: I do not have that information. I can only assist with warranty items.

You: This is a very poor show on Corsairs part. Although I am not entirely surprised, many people on online forums had told me that Corsair 'don't give a toss about customer outside of warranty'.

You: Thanks for your time, I will not be purchasing any Corsair products in the future. Such a shame a great product is let down by this problem (I am not the first with this issue, check forums).

Justin C: I am sorry to hear that you will not be a Corsair customer no longer. I do apologize that I do not have the required information to provide you.



So down to my local repair man when I get back from work in a few weeks. Will let you know the outcome. If its bad it will go on eBay for spares.

Shocking attitude by Corsair.
 
Well I couldn't be bothered with the hassle of trying to fix them, so put them up on ebay tonight, someone else will prob fix them really easy :(

Can anyone recommend an equally high quality set of 2.1 speaker. Preferably smaller size and more likely to last much longer. No Corsair please!
 
Xerco said:
I received my SP2500 as a replacement because my SP2200 system broke. About a month ago my SP2500 made a pop noise and hasn't worked since. I was given an RMA but I have to ship the box to Amsterdam!
Click to expand...

A Google search will show there are many having issues with the SP2500.

After my dealing with Corsair I was resigned to be done with them, but now decided to take them on as its a ridiculous state of affairs when you buy premium speaker set that dies after 3 yrs.

I have sought legal advice and have been advised that under the UK SOGA you have up to 6 years to file a claim if an item doesn't perform as expected. This is of course if you can prove the items failure has been a result of poor quality components, and not been subject to misuse.
The fact that the speakers cost near £200 and are marketed as a premium product would imply to myself and a court of law that they should be reasonably expected to last more that 3 years.

So I have commissioned an electronics engineer to write a report into why the system failed. If this proves, as expected that it is indeed poor components, then I shall take the matter further.
 
MagicBoy said:
FYI It's the retailers responsibility, not Corsair.
Click to expand...

Yes, thanks, I am aware that it is the retailer responsibility. However I am conversing with Corsair in an attempt to give them another chance of redeeming the terrible customer service experience I have had with them.

To think my initial request was to pay for the replacement board myself!
All they said is we can't do this, we can't do that, sorry out of warranty.

In customer service there is no such thing as can't, only won't.
 
Hi guys,

I can confirm that myself and the retailer have come to an agreement where I have had a substantial amount of the initial cost of the speakers refunded.

They applied a bit of common sense and concluded that due to the use of the product I had already benefited from, vs the expected lifespan under reasonable use, I was therefore entailed to a refund under the SOGA.

Really happy how this has turned out. I thought the retailer would provide more help than Corsair, but I did not expect them to be this reasonable. Another reason to add to the list of why I shop with them all the time.

Will not be touching Corsair products with a barge pole though!


So a lesson to us all. If you warranty is over, it is by far the end of the road for claiming a refund!
 
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