If so, strip it down, dust it all out, then clean all electrical contacts with ISO PROPYLN CLEANER, let 100% dry (very important or it will act up), then put back together and wind Vol knob up and down a good few times, then reconnect, it wont happen again for a long time.
I remember this problem back when I had my Inspire 6.1's over 3.5 years ago. The volume just did what it pleased. Creative sent me a new wired remote and all what fixed. Buy yeh, taking it apart and giving it a good clean may work.
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