My parents had a Swann system they got from Costco about 4 years ago and last year, there was an iOS app update and they couldn’t see their cameras on their phones anymore. Why? Swann switched from Dahua to another Chinese OEM for their systems because of the US DoT ban on Dahua and Hikvision and the new app didn’t support the old cameras.
And that’s just the tip of the iceberg. Consumer systems are generally excellent but when something goes wrong they’ll just send you a new camera to replace the one that broke or wash their hands of you past 2 years if the NVR goes down because they’re box shifters not manufacturers with a reputation.
it’s apropos of nothing I suppose but I was called by a massive company that had Dahua body cameras installed 17 years ago by a big security company and a critical one had just died. Everyone they called said they had to replace their system with a modern one but that would have been too big a job for me to tackle and I rang Dahua in Maidenhead to see if there was a modern straight replacement and they said no, but to recover the camera to them and they’d fix it if they could. And they did. £70. And to be completely honest I made no money on that job but the big company did buy a Thermal camera from me and I made enough on that to keep the boss happy!
Dahua and Hikvision have better kit than the consumer stuff, especially now that most of the consumer brands won’t take OEM cameras from them because of the US DoT issues. Pro stuff is quite a bit more expensive than most people want to pay for. I think everyone gets that. Most people should just put up dummy cameras because cheap ones are useless for anything after dark in reality and generally folks are really only after a deterrent. That’s Swann’s market. Reolink are possibly a bit better, but the reality is Reolink GB & Ireland is a website for a Dutch distributor that just drop-ships boxes to customers. And their support is straight replacement, no questions asked. Until they run out of bits and then it’s a whole new system, no questions asked. As I said earlier, it’s an informed decision. Cheap now for lack of support later.
And that’s just the tip of the iceberg. Consumer systems are generally excellent but when something goes wrong they’ll just send you a new camera to replace the one that broke or wash their hands of you past 2 years if the NVR goes down because they’re box shifters not manufacturers with a reputation.
it’s apropos of nothing I suppose but I was called by a massive company that had Dahua body cameras installed 17 years ago by a big security company and a critical one had just died. Everyone they called said they had to replace their system with a modern one but that would have been too big a job for me to tackle and I rang Dahua in Maidenhead to see if there was a modern straight replacement and they said no, but to recover the camera to them and they’d fix it if they could. And they did. £70. And to be completely honest I made no money on that job but the big company did buy a Thermal camera from me and I made enough on that to keep the boss happy!
Dahua and Hikvision have better kit than the consumer stuff, especially now that most of the consumer brands won’t take OEM cameras from them because of the US DoT issues. Pro stuff is quite a bit more expensive than most people want to pay for. I think everyone gets that. Most people should just put up dummy cameras because cheap ones are useless for anything after dark in reality and generally folks are really only after a deterrent. That’s Swann’s market. Reolink are possibly a bit better, but the reality is Reolink GB & Ireland is a website for a Dutch distributor that just drop-ships boxes to customers. And their support is straight replacement, no questions asked. Until they run out of bits and then it’s a whole new system, no questions asked. As I said earlier, it’s an informed decision. Cheap now for lack of support later.