Spec me a fault reporting system!

Caporegime
Joined
24 Oct 2012
Posts
26,382
Location
Yer nan's knickers
Need something for office. Needs to be cheap / free, various ticket categories and priorities. For anything from "light out" to "too cold" to "AV not working". Completely configurable, any ideas?

I'd also entertain someone building something from the ground up and working with us to implement it and roll it out to various sites across the UK ;)

Cheerio!
 
I could build you a sexy Excel spreadsheet? :p (I love a good tracker spreadsheet :p)
I'd do this with a group Spreadsheet. But then I bloody love spreadsheets.
I'm even worse

I do it with access and a front end form

who doesnt love look up drop downs for a userlist or item number list...

(@Maccy please give me a spanking if this is naughty.)

Alright then you three! I have a mission for you, should you wish to accept it. Compensation will be agreed and will be paid via invoice from my company. I'm sure an Excel wizard could knock something like this up in a day so let me know what you'd charge for this:

  • A spreadsheet which will be universal, to be able to be used across various sites.
  • Include various categories, such as maintenance, stock checking, and any other tasks that we may need to carry out in an office.
  • Include an asset list, with various columns for various data, such as maintenance frequency, description of how to conduct regular maintenance*, specialist contractor, their contact details, a little photo, etc.
  • PPM planner week by week, so if I enter week 36 it spits out all the tasks that need doing
  • An exportable checklist so that once a task is completed it can be printed and filed, or saved to a drive, so if something goes wrong later on we can nail someone's arse to the wall prevent it happening again.

*If possible, export a separate printable document which can also be saved to a drive, so an engineer can print off the document that the spreadsheet has produced, stick it on a clipboard, go do the works, then return and input the data on a PC and save it for future reference.

This is, of course, completely separate from a ticketing system but the goalposts have moved a bit as of this morning so I need to adapt, and adapt quickly.


So TL;DR:

Engineer opens spreadsheet, enters week number, spreadsheet spits out exactly what needs servicing (preferably with separate sheets explaining what to do and what materials are needed which can also be saved separately). Also generates a list separately which can be filled in, detailing all the info with space for comments, materials used, etc.

It's a bit rough, but is this workable? Whatchafink?
 
Why are you not looking for a full blown CAFM system?

Sadly we're not at that point yet, this company has grown ridiculously in recent years and certain aspects have been left behind, one of which I'm in the position to turn around and make a huge impact. I need to build a case for a CAFM system to get the funding. It'll come eventually, just takes time, effort and patience.

The scope for opportunity at this company is like nothing I've seen before, so hopefully I can pick up a few folks along the way.
 
Bippity boppity bump!

Found something which looks fantastic on paper, has TONS of functionality and features, has an app which allows loads of stuff too, gonna have a play tonight and see how it goes.

It’s called UpKeep Maintenance Management CMMS.

In case anyone cares, I’ll post up some thoughts / updates as I go :)
 
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