soooooo it's been awhile since I asked for your help on what to buy. That's because it's been a bit of a roller-coaster of a ride!
Found a great online deal on a Fluval tank+cabinet from a well known Pets store early Dec. Ordered it thinking it would be a speedy delivery - No. 7-10 days with their choice of courier, no option for collect in store as apparently item too large/heavy.
Not to worry though it arrived towards the end of the week before Xmas - Great timing for the misses present! Just enough time to give it a cycle before moving the fish into their new home over the festive break.
Opened the cabinet box up to start assembly and they've sent the wrong colour
Time to sit on hold for nearly 30 mins before the first customer services team member i speak to hangs up on me after saying hello, maybe she could sense my temper boiling before I had chance to speak? Back to the end of the queue again with customer services and eventually get through 5 mins before they close at 8pm. She apologies and offer to re-deliver the correct item this time.
Roll on yesterday thanks to all the bank hols over the festive break and wkends for there standard courier delivery time frame and the parcel finally arrives. Misses is keen to not let the couriers leave until she has quickly opened the box to check the contents for correct colour and it's what we ordered. I get home from work last night and start to assemble the cabinet, first i notice 1 of the hinges is wrong but no worry still got the other cabinet boxed up so quickly swapped it for the correct hinge and proceeded. Get right near the end of the build and discover this box contains 2 matching side panels so I can't complete it
Customer services was closed by this point last night so have had to call them today to complain and request another delivery. This time customer services offer me a different courier service which is a lot quicker apparently and should have been offered the first time I had this problem. They also offer me 20% refund on the full order amount. Starting to feel like i might be getting somewhere again now. Quicker delivery and some cash back. Then they send me this email...
"I have just gone into the transaction in order to process your 20% refund and unfortunately it looks like there has never been any payment taken therefore not allowing me action the refund."
I've checked my credit card statement transactions and online transaction history - no payment taken
So GD what should I do:
1. Let them take payment again with the 20% reduction and then proceed with sending me another cabinet
2. Tell them to come collect their mess and go to another supplier
3. Ignore them now they've told me I've not actually paid for anything and make do with the pieces I have. Not sure where I stand legally on this one?
Good and silly advise always appreciated
PS - all fish are still doing OK and happy