Spyware Scan Problem

Derek W · 19 Oct 2008 at 11:17

Hi,

I'm running AVG antispyware along with a-squared anti malware and I've got a problem with the scans that I do. They get so far through the scan and they just freeze (although the program can still be closed down or paused) I used to have zonealarm free firewall which i read caused a problem. I've removed that and now using comodo firewall but the problem still occurs.

I've read online to go into the c:system volume information directory and delete everything in there which i have but now the files the scans get stuck on are c:services.log and the c:recycler - a file in there. how can i get rid of this error and my scans to run to the end? :confused:

Derek W · 26 Oct 2008 at 19:55

anyone got any ideas on what the problem is?

swinnie · 26 Oct 2008 at 19:57

Have you tried using Safe Mode? Could be a file/service interfering somewhere along the line

Derek W · 27 Oct 2008 at 10:18

When i go into safe mode I can run the scans fully (did a-squared and avg antispyware last night) but they dont find any problems with any spy or malware. its definately something else when windows is running properly but I cant find out what :confused:

swinnie · 27 Oct 2008 at 11:55

Have you installed any new hardware/software recently?

Derek W · 27 Oct 2008 at 13:05

its an entirely new build so just been installing all my gubbins from my laptop onto the new desktop. so yes, a lot of new software and well the initial hardware set up as well

Derek W · 4 Nov 2008 at 20:28

I've still not been able to resolve this issue yet. I had a check in the registry and seen that there is still left over entries for zonealarm and the pop up blocker. Is it possible that I can remove all remains of zonealarm from the registry to solve it but without messing up the pc?